ORGANIZATIONAL BEHAVIOUR MODULE 12 Professional Qualification in Human Resource Management Stage II Prepared By: S.S.Premerathne PQHRM 62/46 INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA 43‚ Vijaya Kumaratunga Mawatha‚ Colombo 05. ACKNOWLEDGEMENT I dedicate this assignment to all the PQHRM lectures for their tireless effort in teaching us this vast subject and for trying to mould us into young Human Resource Personnel. CONTENTS QUESTION 1:
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1. Situation Analysis Company Background & Products AstonsSpecialities started its first outlet in a coffeeshop along East Coast Road‚ opposite the current 112 Katong Mall in 2005. (Astons‚ 2009)It specializes in steak and has attracted the media interest and a group of loyal consumers for its tasty fare (steaks)‚ reasonable pricing and good service. With good response and feedback from consumers‚ Aston Specialties shifted a few doors away and opened its very own shop-front to provide its
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References ................................................................................................. 11 1.0 Introduction This report is prepared on the request of my Proprietor which details how i might change members and potential members’ behaviour through marketing towards Yana’s Fitness Centre. Yana’s fitness centre is run by market oriented approach. Yana’s fitness Centre is currently facing problems with its customer satisfaction resulting in increased number of customers leaving/dropping-out
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Use psychological theory and research to illustrate the phenomenon of bystander behaviour. The bystander effect can be defined‚ as when people are in the presence of others‚ they are less likely to offer to help than when they are alone. Research on bystander intervention has produced a great number of studies showing that the presence of other people in a critical situation reduces the likelihood that an individual will help. There are several real-life situations‚ which illustrate this effect
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Workforce Diversity and Organisational Success The success of an organisation can be influenced by numerous factors such as increased service levels and customer satisfaction‚ increased financial performance‚ reduced labour turnover and absenteeism‚ good corporate image‚ organisational culture‚ competitive advantages‚ etc. It can be argued that‚ the impact of workforce diversity on these factors could lead to organisational success. For example‚ an organisation that engages in diversity initiatives
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“Understanding Buyer Behaviour” Task 1 Buyer behaviour is a very important factor to understand when it comes to marketing. A vital point of the marketing process is to understand why a consumer/buyer makes a certain purchase. By understanding buyer behaviour it will make it significantly easier for the business to meet the needs and wants of consumers. In addition to understanding the needs of your customers businesses would also need to understand what motivates them to purchase‚ and how
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The fascinating world of animal behaviour- science essay Animals and their behaviour has been fascinating to behold and even more incredible to experience. Humans have been intrigued at how the most basic creatures can do the most complex things. Ethology or the scientific study of animal behaviour is responsible for numerous breakthroughs in the understanding of the animal world‚ and in turn the human one. Animal behaviour can range from being altruistic‚ to funny‚ to being lessons in teamwork
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3/11/2013 Consumer behaviour Lect. M.Černikovaitė © lekt. M.Černikovaitė 1 Consumer behaviour Definition of consumer bahaviour External and internal factors influencing conumer behaviour Decision making process R. Urbanskienė ir kt. Vartotojų elgsena. KTU. 2000. Schiffman‚ Leon G. Et al; Consumer Behavior. 2003. Consumer behaviour : applications i n marketing / Robert East‚ Malcolm Wright and Marc Vanhuele. -- Los Angeles (Calif.) : Sage Publications
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economics (called Behaviour Economics) explores the idea on whether economic agents (i.e. consumers) are always rational when making decisions. In a book by Belsky and Gilovich‚ they find that people are not always rational‚ especially when it comes to investing money. I have included some common “irrational” behaviour that they found in their research. Irrational Behaviour “Why Smart People make Big Money Mistakes and How to Correct Them” Gary Belsky and Thomas Gilovich – Behaviour Economists
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of professional principles can guide behaviour where the law is not applicable‚ not clear‚ or remains silent. Behaving legally is the minimum standard of behaviour expected of the ‘ethical’ accountant. Some behaviour‚ while legal‚ may still be regarded as ‘unethical’. Many aspects and decisions within accounting roles‚ at all levels‚ are not covered by the law. Therefore‚ in many different situations‚ the law is not sufficient to guide a professional’s behaviour‚ but a professional is also expected
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