Chapter 1: Intro Goods Service Implications Tangible Intangible • Inventories • Patents • Displayed or communication • Pricing challenges Standardized Heterogeneous • Dependence on employee and customer actions‚ • Uncontrollable factors • Quality matched to promise/promoted Production separate from consumption Simultaneous production and consumption • Customers participate in and affect the transaction • Customers affect each other • Employees affect the service outcome. • Decentralization
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Trader Joe’s Marketing Mix “We tried it! We liked it! If you don’t‚ bring it back for a full refund‚ no questions asked.” That is the product guarantee of Trader Joe’s. Product Trader Joes’ is a chain of grocery stores that stock many of the basic foods as well as hard to find‚ unusual items both local and international. They have a base of products they always carry while other products are a continuously changing mix: either rotated or simply only carried only once. It is not a one-stop store
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when that company was spunoff from PepsiCo.KFC primarily sells chicken in form of pieces‚ wraps‚salads and sandwiches. While its primary focus is friedchicken‚ KFC also offers a line of roasted chickenproducts‚ side dishes and desserts. The marketing mix is generally acceptedas the use and specification of the ’four Ps ’describing the strategic position of aproduct in the marketplace.ProductPricePlacePromotion Product Anything that can be offered to a market tosatisfy a want or need.KFC
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MARKETING OF BANKING SERVICES. 1. Introduction. Bank Marketing. Why Bank Marketing. Features of Bank Marketing. Services. Characteristics of Services. Difference between Product and Services. 2. Marketing. Features. Marketing of Tools and Techniques. Marketing Mix in Banking. Growth of Service Market. Marketing Approach in Banks. 3. Justification for Marketing the Banking Services. Satisfaction of Customer Needs. Bank Marketing in the Indian Perspective. 4. Articles
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Multichannel service marketing Basically‚ multichannel marketing is using many dfferent marketing channels to reach a customer‚ each channel is a existing form of selling‚ like a retail store‚ a web site or a mail order catalogue. By offering the customer more options‚ multichannel marketing helps business to meet different types of customers and get more opportunities to interact with customers. Besides‚ multichannel marketing makes each channel can help to promote the other channels; for example
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Service Marketing Control Continuous: 20% group assignment week 10 20% individual week 8 20% test: 2 Q° during 2 hours Subject to analyse: Service Organization (can be from food sector (restaurant)‚ hotel‚ education‚ hospital (medical services…) See from both sides: Favourable and Unfavourable (+suggestion to ameliorate an unfavourable point) Marketing Mix Service: 7P’s : Product Intangible product‚ you do not own the product‚ experience of using it. You don’t buy the provider of the service
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Burger King‚ often abbreviated as BK‚ is a global chain of hamburger fast food restaurants headquartered in unincorporated Miami-Dade County‚ Florida‚ United States. Burger King Holdings is the parent company of Burger King; in the United States it operates under the Burger King Brands title while internationally it operates under the Burger King Corporation banner. The company began as a Jacksonville‚ Florida-based restaurant chain in 1953. Originally called Insta-Burger King. After the company
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best-known hardware products include Macintosh computers‚ the iPod‚ the iPhone and iPad. As of January 2012 the company operates 284 retail stores in ten countries‚ and an online stre where hardware and software products are sold. Products- are goods or services that can be offered in an exchange for the purpose of satisfying a need or want. Apple’s approach is to focus on a small range of products and to act like a small boutique in delivering these artistically designed products. Apple’s branding may
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MK2 SERVICES MARKETING COURSEWORK ASSIGNMENT QUESTION “Develop a service blueprint for an organization in the hospitality service industry of your choice” Development Steps; - Decide on the company’s service or service process to be blueprinted and the objective. - Determine who should be involved in the blueprinting process - Modify the blueprinting technique (if required) - Map the service as it happens most of the time. - Be sure customers remain the focus - Track insights that
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introduced the term Marketing mix‚ an extension of the work done by one of his associates James Culliton in 1948. Marketing Mix - A mixture of several ideas and plans followed by a marketing representative to promote a particular product or brand is called marketing mix. Several concepts and ideas combined together to formulate final strategies helpful in making a brand popular amongst the masses form marketing mix. Elements of Marketing Mix The elements of marketing mix are often called the
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