"Seven Deadly Sins of Service" COLDNESS Hospitality itself is a huge industry now a day and it is vital to have good customer service‚ this is what hospitality is all about‚ making people feel welcome with the product you are offering and surpassing their needs‚ coldness is a big sin in this industry‚ it means to not be affectionate or friendly‚ and not be a very enthusiastic person. The consequences of being a cold person in the hospitality industry is that you are basically not being hospitable
Premium Seven deadly sins Hotel Sin
HTM 3205 Marketing for Hospitality and Tourism 2_2011 ASSUMPTION UNIVERSITY MARTIN DE TOURS SCHOOL OF MANAGEMENT AND ECONOMICS DEPARTMENT OF HOSPTIALITY AND TOURISM MANAGEMENT SYLLABUS 2/2011 Course Title Prerequisites Lecturer Contact Location Course Description HTM 3205 Marketing for Hospitality and Tourism HTM 3103 Consumer behavior in Hospitality and Tourism Industry A. Supaporn Y. ‚ A. Atjima S. CL1203‚ Tel: 02-723-2126 e-mail: A. Supaporn : yodpram@hotmail.com A. Atjima
Premium Marketing
research is to identify importance of human resource management and the importance of the employee motivation. Also the research will discuss about the different reason of labour turnover in hospitality industry‚ consequence of high labour turnover and how to overcome the problem‚ reducing the labour turnover and retention of the employee. INTRODUCTION According Keiser (1998) Traveller look for an attractive destination (Tourism) where they require room and board (Hospitality) during their stay
Premium
Critically evaluate how ICT is applied to the Tourism and Hospitality Industries: A case study of Hoxton Hotel‚ London. Student ID: 129116828 Submitted to: University of Sunderland (London Campus) Submission Date: 03rd June‚ 2013. Table of Contents Cover page..................................................................................................................................1 Contents page...............................................................
Premium Hotel
The tourism industry of Bangladesh prospects and barriers Chapter-3 Research Methodology Prepared by: Md.Moniruzzaman MSS in MSJ Roll No:123053005 University of Liberal Arts Introduction: Tourism is now a global industry connecting hundreds of millions of people worldwide; which has been recognized as a fastest rising sector. This industry makes it a key column of economic development of any country. Bangladesh has some significant tourist attractions such as world’s
Premium Qualitative research Tourism Scientific method
Level 1 Foundation Diploma in Hospitality Unit 2 Why the hospitality industry is important Guided Learning Hours: 30 (25 for teaching and learning activities‚ 5 for assessment activities) Unit aims The wider hospitality industry and the seven industries within it‚ provide a stimulating and challenging world for you to study and work in. Through this unit‚ you will learn how the everyday lives of people are affected by the important contribution the hospitality industry makes to the UK economy and
Premium Hospitality industry Assessment Local food
43140444 Ecotourism improve Sustainability of Tourism Industry Yufei Wang No. 43140444 Executive Summary In order to discuss the importance of ecotourism in improving sustainability of tourism development‚ this report is first of all going to discuss the relationship between ecotourism and sustainability; following that‚ this report is going to identify problems of ecotourism in reality. Sometimes ecotourism will be merely a form within tourism marketing‚ which means natural resource using
Premium Tourism Sustainability Ecology
managers in the Hospitality and Tourism industry? 1 Introduction 1 Critical Analysis of Cultural Management in the Global Hospitality sector : 3 Relevance of Greet Hosftede’s “four dimension” theory in the hospitality sector: 5 Illustration: Business Performance Management of Hilton hotels Corp 7 Conclusion 9 References 10 Is the legacy of Greet Hosftede’s work on Cross-Cultural Management still relevant to managers in the Hospitality and Tourism industry?
Premium Hotel Cross-cultural communication Hilton Worldwide
Effect of employee turnover on the performance of hotel in the hospitality industry in Nigeria: A focus on Rockview hotels Abuja and Trafford hotel. Chapter One 1.1 Background of the study Hospitality industry is an industry that provide the servives of food‚ drink and lodging facilities. The hospitality industry comprise of commercial and welfare sector. The commercial sector includes the hotel‚ restaurant‚ inn‚ guest house‚ vending services etc and the welfare sector are the hospitals‚
Premium Hotel Lodging Hospitality industry
Vietnam Tourism Industry Forecast to 2012 Mar 11‚ 2009 Since the opening of its economy to the world markets in the 1990s‚ Vietnam’s travel and tourism sector has experienced unprecedented growth. Research and Markets has announced the addition of the "Vietnam Tourism Industry Forecast to 2012" report to their offering. Since the opening of its economy to the world markets in the 1990s‚ Vietnam’s travel and tourism sector has experienced unprecedented growth. In 2008‚ the tourism industry generated
Premium Tourism