Discuss the differences between service quality‚ perceptions of service quality and customer satisfaction (Section 1). Should sport service managers prioritize one of them? If yes‚ which and why (Section 2)? Support your arguments with sport examples. Section 1 In the current economic climate‚ affected by trade liberalisation and globalisation organisations face a highly competitive market. Due to such‚ there has been a shift from production-led philosophy to that of a customer-focused approach
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SUMMARY OF GOOD AND SERVICES TAX (GST) WHAT IS GST? Good and service tax is a direct tax code to be implemented by the government. It is a comprehensive indirect tax to be levied on manufacture‚ sale and consumption of goods as well as services at a national level. Integration of goods and services taxation would give India a world class tax system and improve tax collections. It would end the long standing distortions of differential taxation treatments of manufacturing and service sector. The
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108 Emergency Service Shaishav Jogani (PC-17) Mitul Thekdi (QA-10) About 108 A centralized emergency management system exists in most developed countries which helps in saving lives on a day to day basis. India lags far behind its western counterparts in terms of emergency services. Vision of 108 Respond to 30 million emergencies and save 1 million lives annually and Deliver services at global standards through Leadership‚ Innovation‚ Technology‚ Research and Training. GVK Emergency
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Production/Operation concerns when implementing strategies Introduction In the growing global competition‚ the productivity is the key for the survival of any business organization. Among different functions in an organization‚ production/operations function is a vital function which does the job of value addition to product/service‚ respectively. Maximizing the value addition automatically results in productivity improvement. This can be done starting from the stage of product development and
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have already spoken with my employees and am confident this
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MGT- 696 “Operations Management” BBA–6 (A & B Sections) Spring 2013 Visiting Faculty Member: M. Javed Akhtar Ex- General Manager Training‚ OPF Ex-Director Gneral‚ NAVTEC Head Office Prime Minister’s Secretariat jam431@gmail.com Office Contact/Timings: 051-2541041 (direct)‚ 0300-5338951(Cell) (0800 Hrs. to 1500 Hrs.) Course Coordinator Mr. Irfanullah Munir The Prologue This three credit Hrs. course is designed for services and manufacturing sectors
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lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify‚ before designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?__________________________________________________________________________________________________________________________________________________________________
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Why is mass production and interchangeability important? Standardization and machine production while one machine was making one part other machines could be making others parts‚ and by using an assembly line great qualities of the finished product could be turned out by merely assembling the proper parts. Thus standardization led to mass production‚ the use of standardized parts to construct great quantities of a product on a assembly line‚ it doesn’t pay to hake large amount of a product if they
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Semester 2 MB0044 – Production & operations Management - 4 Credits (Book ID: B1133) Assignment Set- 1 60 Marks Note: Each question carries 10 Marks. Answer all the questions. 1. What are the components of systems productivity? Explain how CAD and CIM help in improving productivity. 2. What do you understand by ‘industry best practice’? different types of Benchmarking. Briefly explain 3. List out the various automated systems for transfer of materials in the production plant. What do
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