being the largest. Barclays Kenya was listed in the Nairobi Stock Exchange in 1986. 1.3 Statement of the problem In the Banking industry‚ a major challenge has been recruiting candidates with the right academic qualifications‚ experience and who can be trained on the job to become a company asset. The researchers’ desire is to find out the factors that affect banking industries in the recruitment process. 1.4 Objectives of the study 1.4.1 General objectives The general objective of the study was
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Customer Service in Tourism Introduction The tourism industry has for long been known as one of the most profitable industry in the economic world today. The rapid growth of the said industry has increased in demand thus causing high competition in the sector. It is thus vital that quality customer services be implemented to win tourists in this very competitive industry. According to Noe (2010)‚ customer service defines
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CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
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IntroductionNowadays‚ many medium sized service companies have appeared in our market society. What factors have led them to success? Of course‚ the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay‚ I am going to describe the importance of customer service‚ and then I am going to talk about how customer service works in the system. Follow that I want
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______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa‚ through a transformed Public Service‚ which is representative‚ accountable‚ transparent‚ efficient‚ and responsive to the need of all. In light of this‚ the Public Service will be judged by one criterion‚ “its effectiveness in delivering services that needs of all South
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functioning and individual performances. Possible causes Demands Control Support Relationships Role Change - Barbara Walters Personal Qualities Required For Working in the Aviation and Hospitality industry Qualities for working in Hospitality & Aviation Industry
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BBRANDING BANKING PRODUCTS AND SERVICES Table of Contents Executive Summary................................................................................................................................. 3 Business Case for Brand .......................................................................................................................... 4 Elements of branding ......................................................................................................................
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Management Consulting Report The New Zealand Book Retail Industry Analysis | | | | | | | | | |Date: | 27 August 2009 | Executive Summary The aim of this report is to analyse and outline the business perspectives for opening a new independent
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The Verizon Wireless Corporate customer service department has been receiving poor customer service ratings and complaints from customers at our retail stores and via the call center. Verizon Wireless Corporate is a reputable organization that is committed to offer customers the most reliable service on the nation’s best wireless voice and data network. Because of its widely known reputation management needs to be aware of these issues and take action immediately. In order to move forward‚ we must
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www.ajbms.org ISSN: 2047-2528 Asian Journal of Business and Management Sciences Vol. 1 No. 2 [157-165] MERGERS IN BANKING INDUSTRY OF INDIA: SOME EMERGING ISSUES Dr. K.A. Goyal Convener & Head‚ Management Department‚ B.N.P.G. College‚ Udaipur. Vijay Joshi Research Scholar‚ Department of Business Administration‚ UCCMS‚ MLSU‚ Udaipur. ABSTRACT The world of competition is like a jungle where monsters gobble smaller ones therefore one has to be competent enough to win the rivalry. There are
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