Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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Introduction -Brief the banking industry. Australia has a well capitalized banking sector. According to the World Economic Financial Development report in the 2010‚ Australia ranked fifth among the world’s leading financial systems and capital market. Australia has four large domestic banks that provide full service retail and commercial lending to the Australia economic. . Because of the Australian baking’s development widely‚ there are various elements impact the banking sector in this country
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Porters Five Forces of the Retail Industry I. Supplier Power The bargaining power of Suppliers is relatively low. There is a high competition between suppliers which means that their ability to raise prices or reduce quantity is very low. Suppliers include both domestic and international manufacturers and because many retail products are standardized‚ retailers have low switching costs which make the supplier power low. Larger retailers have power over their suppliers because they can threaten
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MODERN RETAIL MICRO ECONOMICS PROJECT REPORT ABSTRACT The growing number of modern retail outlets in India on the one hand and frequent sale seasons and talks of underperformance on the other point to a mixed bag and make us wonder whether the sector is on the right growth trajectory. In this report‚ rather than providing with just the facts‚ we have tried to understand the modern retail sector from an economist’s point of view and visualize its future-whether
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ktPROJECT REPORT ON SERVICE QUALITY & CUSTOMER EXPECTATION IN LIFT PRODUCTS Submitted By‚ RUDRA PRATAP MAHARATHY REGD. NO.- UNDER THE GURDIANCE OF Internal Guide‚ External Guide‚ Prof. Budhaditya Padhi Mr. ACKNOWLEDGEMENT I would like to express my gratitude to the management of JOHNSON LIFTS PRIVATE LIMITED‚ Bhubaneswar for giving me the opportunity to undertake my summer internship program in the company which gave me an insight into the working of the company and the
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Subject: The Value of Good Customer Service As you asked in your assignment‚ my oral presentation opener is nearing its final stages of completion. I have looked into different options on expressing the value of good customer service. I feel the following content best fits this assignment. When it comes to feeling like you are happy with a product or service you have purchased‚ there are many possibilities. A product can have the best price in the industry. It can have the highest quality
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For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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By analyzing bidder characteristics‚ industry and aggregate market variables‚ we are able to determine what motives are important in the decision to acquire. Our results show that intangible capital‚ leverage and firm size significantly positively affect the decision to grow through M&As whereas the proportion of debt that consists of bank loans and ownership concentration have a negative impact. Furthermore‚ M&As are significantly more likely in industries that were recently deregulated‚ that are
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SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention
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