Toms Auto Service Case Study #1) Toms Auto Service (TAS) would define their customer service package by providing friendly and professional employee who interact with customers‚ providing oil‚ oil filters‚ tires‚ windshield wiper blades‚ and lubricants. They also provide their customers a waiting room with fresh blends and assortments of coffee‚ tea‚ soda‚ magazines‚ Wi-Fi‚ and high definition televisions. More services that they include are discount coupons‚ cleaning the vehicle inside and out
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condition with an appropriate benchmark. How should he go about obtaining the necessary comparison data? Based on Quickfix’s industry classification code‚ Juan should collect industry averages of the key financial ratios. Some useful sources for industry ratios include: Value Line‚ Moody’s‚ Standard & Poor‚ and Dun & Bradstreet. In addition to the industry average‚ the industry leaders (within the size category)
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Environment on Automobile Sector The car industry environment is very complex due to the large number of product markets‚ buyers‚ suppliers and customers‚ which spread across the globe. As such‚ it has often been described as "the industry of all industries". There are various forces that influence this environment. Hence‚ this report analyzes some of the political‚ economic‚ socio-cultural and technological trends‚ key to understanding their impact on the industry‚ with particular reference to the Western
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Riordan Manufacturing: Improving Sales Methods Riordan Manufacturing requires an innovative information system proficient in the organization of product sales‚ which allows management of data by employees using computers and mobile devices. The new system must contain customer records‚ password protection for each sales agent’s individual account‚ and use data encryption to promote confidentiality of client and corporate data. A web-based‚ customer relationship management (CRM) system allows
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Auto biography of a Tree I am a tree‚ tall and imposing‚ standing all alone near the campus of a temple. My life is ever so interesting as‚ I see a huge spectrum of society‚ funny gestures of people‚ and hear all kinds of conversation of the devotees who pass by me. I was not always so huge. As is true of all living beings I was also a long time back‚ a young sapling with this huge tree within me. At that time I looked fresh and beautiful as all other beings who are young‚ but‚ at that time I was
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Improving Production at Sutton Branch McDonalds Productivity is a very important factor in a business. It is how well a business produces it’s goods depending on how efficient the output is made. For McDonalds this is very important because as a fast food chain we need to keep costs and waste as low as possible‚ whilst still producing quality burgers and chips to meet customer demands and company goals. McDonalds in general uses all three types of production. Job production is when one-off specialised
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lecture may be a great idea‚ but it is not what we have in mind when we say that culture influences productivity. Mozart in the morning does not necessarily mean that five extra tonnes of ore will be produced per employee per shift. When we speak of the culture of an organization‚ we refer to the behaviour patterns and standards that bind it together. Some organizational cultures encourage productivity; many do not. Culture should not be confused with climate. Climate is the short-term mood of
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PROJECT FILE ON BAJAJ AUTO Submitted to Submitted by Class MBA-1(B) Roll No. Summary: The Bajaj Group was founded in 1926 by Jamnalal Bajaj and now consists of 27 companies. In 1945‚ Jamnalal Bajaj had formed M/s Bach raj Trading Corporation Private Limited‚ the flagship company‚ to sell imported two-wheelers and three-wheelers. The company acquired license from the government in 1959 to manufacture these vehicles and went public the next year. By 1977‚ the company saw its plant
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wealth and its investors have already shown their confidence in the company. Its share price has increased over the years compared to its book value. Furthermore‚ it enjoys a positive signaling effect from the market and there is good news for Aftab Auto. In this report‚ we will try to find out few reasons behind the good news and the positive signaling effect. The main company that we are performing financial analysis is on Aftab Motors LTD. Since our major focus is to compare two companies’
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