Why has quality become such a priority today? What are some of the "common denominators" in the definition of quality? The most successful organizations are those that give customers what they want. Satisfied customers are loyal to those suppliers they feel best understand their requirements. As a result they will make repeat purchases and will recommend a business to their friends. On the other hand if the quality level is not met business will have to deal with consequences. Therefore‚ quality
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Employee Satisfaction Template 1. How meaningful is your work? How meaningful is your work? Extremely meaningfulVery meaningfulModerately meaningfulSlightly meaningfulNot at all meaningful | 2. How challenging is your job? How challenging is your job? Extremely challengingVery challengingModerately challengingSlightly challengingNot at all challenging | 3. In a typical week‚ how often do you feel stressed at work? In a typical week‚ how often do you feel stressed at work? Extremely oftenVery
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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Subhani Iqra University Research Centre-IURC‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: drsubhani@yahoo.co.uk Tel: (92-21) 111-264-264 (Ext. 2010); Fax: (92-21) 35894806 Syed Akif Hasan Office of Vice President‚ Iqra University- IU Defence View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: hasandrakif@gmail.com Tel: (92-21) 111-264-264 (Ext. 1513); Fax: (92-21) 35894806 Muhammad Fayzan Rafiq Iqra University Research Centre-IURC
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NELLIKUPPAM ” is a bonafide record of work done by S.SUNDARRAJ‚ Reg.No: 27348348 in partial fulfillment for the degree of Master of Business Administration of Pondicherry University. This work has not been submitted elsewhere for the award of any other degree to the best of my knowledge. GUIDE HEAD OF THE DEPARTMENT Submitted for the University Viva-Voce held on EXTERNAL EXAMINER ACKNOWLEDGEMENT
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motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches the expectations‚ he consumer is satisfied. If the performance exceeds expectation‚ the customer is highly satisfied or delighted. In today’s competitive scenario firms consistently tries to satisfy his existing customer to get more
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Ms. Sophia Saxena‚ Mrs. Suparna Chowdhury‚ Mrs. Sonali Chakraborty‚ Mrs. Suramita Mukherjee‚ Ms. Tuli Roy‚ Ms. Shruti Sharma‚ Mrs. Pallavi Dua‚ Ms. Nivedita‚ Mrs. Parna Dutta Roy and Mrs. Manjari Roychowdhury‚ to provide me with the access and information about the associates which helped me to trace them and interact with them. I would also like to thank the respondents who took out their valuable time and helped me to fill up my questionnaire. Their precious feedback helped me to gain great insights
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because of its huge man power and low wage. But one thing was lacking in this industry and that was quality design. But now-a-days lot of fashion houses are developing in Bangladesh with a vision to quality design in dresses which is attracting customers from all walks of lives for every class and ages because of its creative design‚ simplicity and price. The fashion houses have become a name for contemporary fashion for the Bengali society. Nowadays demand of dresses from Bangladeshi fashion
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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