Statement of the Problem 3. Aims and Research Objectives 4. Research Questions or hypothesis 5. Significance of the Study 6. Organization of the Study CHAPTER TWO – LITERATURE REVIEW 1. Introduction 2. Definition of key terms 3. OTHERS (based on your research questions) 4. Should have a Conceptual Framework (either after intro or as the last in the chapter) CHAPTER THREE – METHODOLOGY 1. Introduction 2. A brief on the Case of Study 3. Research design 4. Population
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As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
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makes it harmful to humans‚ animals and plant. This is because the air becomes dirty or contaminated. -the introduction into the atmosphere of chemicals‚ particulates‚ biological materials that cause discomfort‚ disease‚ or death to humans‚ damage other living organisms Air Pollutants -Things that pollute the air -A substance in the air that can be adverse to humans and the environment -Can be classified as Primary or Secondary Primary Pollutants -gases or particles that are pumped into the
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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Topic Chapter 1 Introduction 1.1 Overview of Industry as a whole 1.2 Profile of the Organization 1.3 Problems of the Organization 1.4 Competition Information 1.5 S.W.O.T. Analysis of the Organization Chapter -2 Object & Methodology 2.1 Significance 2.2 Managerial usefulness of the study 2.3 Objective 2.4 Scope of the Study 2.5 Methodology Chapter – 3 Conceptual Discussions
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LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
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Customer Development in High Tech: Sales‚ Marketing & Business Development in a Startup MBA & EMBA 295F Introduction to the Course Steve Blank sblank@kandsranch.com You Are Here Plan Liquidity Idea 1st Round Company Timeline Customer Development in the High-Tech Enterprise Spring 2009 2 You Are Here Plan Liquidity Idea 1st Round Company Timeline Customer Development in the High-Tech Enterprise Spring 2009 3 How do You Get Here Plan
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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