ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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ACCOUNTING INFORMATION AND THEIR NEEDS ACCT101 [Assignment 1] - Accounting Information‚ Users and Uses Abdul Samad Mustafa [1283] Course: ACCT101 [Dr. Naim Hassan El-Sayed] NYIT – Abu Dhabi‚ U.A.E. CONTENTS Abstract 3 Users of Accounting Information and their needs 4 Introduction 4 Users of accounting Information and responsibilities of accountant 4 External Users 6 Internal Users 7 The needs of accounting information 7 Conclusion 8 References 9 Abstract External users of accounting information (especially
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dispute that there is a physiological reaction when the drug or alcohol enters the body‚ and that long-term use alters the addicts brain chemistry. What they take issue with is the disease concept of addiction. Proponents of the choice theory argue that by labeling addiction as a disease‚ personal responsibility is removed from the equation‚ thereby allowing the addict to justify continued use as they are "unable" to stop (Schaler‚ 2000). Experience with addiction treatment confirms the choice theory
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Effectiveness of the Quality of Service by Gokana‚ Ramen and Teppan to Customer Satisfaction A thesis that is purpose to ; Mr. Orlando To partial fulfilment of the requirement for completing methodology Subject Created by: Hendra (014201000032) International Business 2010 Class 2 Chapter 1 I. Introduction Effectiveness is the capability of producing a desire result. When something is deemed effective‚ it means it has an intended or expected outcome‚ or produces a deep‚ vivid impresion
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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QUANTITATIVE TECHNIQUES OF BUSINESS FINAL PROJECT USE OF INFERENTIAL STATISTICS WITH SPSS Submitted To: MUHAMMAD ILLYAS Submitted By: Saba Zaidi Roll # 13110 Program: M.Phil (Commerce and Finance) [pic]SUPERIOR UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general
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The latest advances in information technology make people think that schools of the future will use computers instead of printed books. Although electronic books have not been widely accepted yet‚ they have certain advantages over traditional paper volumes. But will they be able to replace printed books? In my opinion‚ students will be widely using computers for studying in the future. To begin with‚ computers can store lots of books in their memory and modern software allows us to find quickly the
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BUS 611: Enterprise Rent-A-Car Case Questions 1. Rental car companies provide the use of a car for their customers‚ but what did Enterprise do to create a unique rental experience? How has Enterprise established a competitive advantage over its competitors? All companies provide customers with a car to drive but Enterprise took a unique approach to the car renting experience. Although Enterprise is the largest and possible most well-known rental car company‚ they focused on giving each customer
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subsequent years through equity allotment to a few other investors like CDC. Citicorp Banking Corporation‚ Bahrain‚ Karur Vysya Bank and Chrys Capital leading to a dilution in UTI’s shareholding in the Bank. Further dilution of Promoters’’ shareholding happened during Q4 ended of 2004‚ when the Bank raised US$ 239.30 Million of Capital through a GDR issue. The Bank today is capitalized to the extent of Rs. 358.56 crores with the public holding (other than promoters) at 57.60%.The Bank ’s Registered
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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