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    Kristen's Cookie Company

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    Kristen’s Cookie Company – Case write-up Process flow diagram Inputs – Basic Dough‚ Ingredients Output – Cookies packed in boxes Flow Units – Cookies Resources – Kristen and her roommate‚ Oven‚ Spoons‚ Trays‚ Food Processor Assumptions – 1. An order is for a dozen cookies of any one type. 2. Kristen and her roommate work for 4 hours per day. Q1. Time Taken for a rush order = Sum of time taken for Activities 1‚2‚3‚4‚5‚6‚ and 7 for an order

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    Kristen's Cookie Company

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    Kristen’s Cookie Company 1. How long does it take to fill a rush order [from mix and spoon‚ Load oven‚ bake‚ cool pack‚ and receive payment] ? (For orders of one dozen‚ and for orders of two dozens-same ingredients.) Answer: (a) for orders of one dozen __________ minutes According to the specified work arrangements‚ a Gant Chart (Basic case 1) is developed as follow: As obviously indicated from the above chart‚ it takes 26 minutes to fill a one dozen rush order. Page 3 of 10 DSME2030A

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    Kristen’s Cookie Company

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    OPIM 902 – Operations Management Case Analysis – Kristen’s Cookie Company Arif Durak‚ İlker Koç‚ Nihat Alpin Mütevellioğlu‚ Uğur Günal‚ Ersan Bilik 31 May 2014 1) How long will it take you to fill a rush order? For an order that is for 1 dozen (or less) cookies with the same ingredients‚ it takes 26 minutes assuming the customer pays after packing. If they pay during the cooling period‚ a minute could be saved. Time (minutes) Operation 0 Take Order 6 Wash

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    Kristen's Cookie Company

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    | Kristen’s Cookie Company | Sunset Team 4 | A. Dobo‚ F. Montoya‚ L. Lie‚ A. Bustamante‚ M. Chitipiralla‚ E. Dzelzkalns 1/21/2013 | Process Chart Figure 1: Kristen’s Cookie Co. Process Flow Chart 1. How long will it take you to fill a rush order? A rush order will take 26 minutes to fulfill‚ as illustrated in the Gantt chart below. Figure 2: Rush-order Gantt chart 2. How Many Orders can you fill in a night assuming you are open four hours each night? a. Assuming

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    Kristen's Cookie Co

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    Kristen’s Cookie Co 1. How long will it take for you to fill a rush order? It would take the team 26 minutes. The rush order itself of would require 7 steps as follows (the total cycle time is listed in parentheses): • Clean Bowl‚ Add ingredients‚ and Mix (06:00 mins) • Dish Cookies onto Tray* (02:00 mins) • Put Cookies in Oven‚ Set Timer & Temp*(01:00 mins) • Baking * (09:00 mins) • Remove cookies and cool (05:00 mins) • Bag cookies* (02:00 mins) • Accept payment (01:00

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    Kristen's Cookie Company

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    Kristen’s Cookies - Key Issues Product Differentiation/ Core Competencies n  Product features n  n  n  variety/customization freshness convenience Low overhead Flexible labor - can study during idle time Location - access to targeted market n  Competitive Advantages n  n  n  What are the bottlenecks? mix (6) spoon (2) load (1) bake(9) cool (5) pack (2) pay (1) Resource Activity You mix spoon Oven bake R-mate oven load packing payment Time 6 min 2 min

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    Kristen's Cookie Company

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    1. How long will it take you to fill a rush order? • Order Size 1 Dozen: 6 + 2 + 1 + 9 + 5 + 2 + 1 = 26 minutes • Order Size 2 Dozen: 26 + 1 + 9 = 36 minutes • Order Size 3 Dozen: 36 + 1 + 9 = 46 minutes 2. How many orders can you fill in a night‚ assuming that you are open four hours each night? • 4 hours = 240 minutes • Bottleneck is the oven (setting and baking)‚ which takes 10 minutes • Must account for the 8 minutes required to prepare prior to baking (wash/mix/spoon) the first batch

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    Kristen's Cookie Company

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    Kristen ’s Cookie Company Kristen ’s Cookie Company is a good example where the success or failure of the company depends directly on the process planning adopted by the company‚ i.e.‚ the company can maximize its productivity by utilizing its resources effectively. One major aspect of process analysis is to identify the major bottlenecks in the process and trying to mitigate their effects with least possible level of costs and resources. The following flowchart shows the overall process adopted

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    Kristen's Cookie Company

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    KRISTEN ’S COOKIE COMPANY (A1) The overview of the process: QUESTION 1 If we make a table‚ we can see that the minimum time to fill a rush order is 26 minutes. ACTIVITY RESOURCE TIME START TIME FINISH TIME Order Entry E-mail 0 minutes 00:00 00:00 Wash Bowl‚ Mix Self 6 minutes 00:00 00:06 Fill Tray Self 2 minutes 00:06 00:08 Start Oven Roommate 1 minute 00:08 00:09 Baking Oven 9 minutes 00:09 00:18 Remove Roommate 0 minutes 00:18 00:18 Cool None 5 minutes 00:18 00:23

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    time by utilizing resources to its best.(for eg: Using electric mixer to its maximum limit‚i.e once to make a dough for 3 dozen cookies instead of using three times).Also process can be twisted according to convenience. As a result Cost-of-time per cookie will decrease. • Higher productive than previous system. Disadvantage: • Capital Investment: High capital investment to buy ingredients for both “pre-stock” and “fresh cookies”. • Risk & wastage: Higher financial & ‘time’ risk than conventional

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