Samantha Lawson March 20‚ 2013 BUSN 420 OL McDonald ’s: Customer Driven What does it mean to be customer driven? One Fortune 500 Company that lives to please and satisfy their customers is‚ McDonald ’s. According to the article The Ray Kroc Story (2012)‚ McDonald ’s passion for quality and customer service all began with a man named Ray Kroc (p.1). In 1954‚ Ray came across a restaurant in San Bernardino‚ California run by brothers Dick and Mac McDonald. He was immediately captivated by how effective
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Introduction McDonald Corporation is the world’s largest chain of hamburger fast food restaurant. There are over 30‚000 McDonald’s restaurants in more than 100 countries and served an average of 50 million customer daily. A McDonald restaurant is operated by either a franchisee or by the corporation itself. The very first McDonald was open in Singapore in 1979 and today there are over 120 McDonald restaurants across the island which served 1.2 million customers weekly. McDonald employs around 9
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as a great place to play. The urban working commuter sees McDonald’s as a great place to get good food without compromising a busy work schedule. The final target customer to McDonald’s is a teenager. McDonald’s is a place where teenagers can “hang out” and enjoy food on a budget. Burger King Corporation‚ Subway‚ Starbucks‚ Wendy’s/Arby’s Group‚ and YUM Foods (owners of Taco Bell‚ Pizza Hut‚ KFC‚ Long John Silvers‚ and A&W‚ among others) are their top competitors. Current Strategic Situation: The
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a “Make America Great Again” hat‚ rapping about the double standards of the “n” word. With words‚ they can have so much meaning behind. Where the word originated from‚ how the meaning can depend on the context it is used in‚ to who can say the word and how it has changed over time. Alongside that‚ the "n" word has so many layers to it. Going back to how it first came about to how it completely changed with time. The “n”word originated from the Latin word niger‚ which means black. Niger then turned
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McDonalds is a worldwide chain that tortures its animals‚ cuts the lifespan of its customers and taking over the world. This is why I believe it should be banned. First‚ let’s start with some statistics: * Last year‚ the company raked in a huge 28 billion US dollars; there are over 33‚000 stores worldwide. Americans consume approximately 1 billion pounds of beef at McDonalds a year- that’s the equivalent of 4 million average weight two year old children. * McDonalds doesn’t follow FDA standards
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McDonalds Appraisal System Question 1 & 2: McDonalds use a 360 degree appraisal system (Ward 1995) where all the information on performance and feedback is derived from a number of stakeholders within the company. The existence of an appraisal program indicates to an employee that the organisation is genuinely interested in their individual performance and development. This alone can have a positive influence on the individual’s sense of worth‚ commitment and belonging. McDonald ’s introduces
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McDonalds SWOT analysis 2013 Strengths Location‚ commercial/high density areas. Efficiency & speed. Reasonably priced menu. Standard/ quality/ reliability. Friendly customer orientated staff. Largest fast food market share in the world. Children targeting. Weaknesses Negative publicity Unhealthy food menu. High employee turnover. Competition. Opportunities Maturity → New markets Home delivery service. Threats Other local fast food chains. Lawsuits against McDonalds. Strengths
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areas such as malls and airports. Product Strategy McDonalds is the most popular brand in the world. McDonalds has 3 good brand journalism which are surprise‚ delight and unique. Surprise builds interesting brands‚ delight is customer satisfaction and unique is that the people of the world are happy with big mac‚ French fries‚ golden arches‚ Ronald McDonald and happy meals. McDonalds builds a good image in the customers mind. The McDonalds logo is memorized in people’s minds according to a survey
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expansion strategy Over 130 years‚ F&N has become a household name in Singapore and Malaysia. Recognising the constraints of growth in these markets‚ it started to embark on regional expansion for long-term sustainable growth. It is precisely this multi-industry‚ multi-location strategy that has helped F&N survive the economic downturn and scale new heights in profitability. Source: http://www.fraserandneave.com/FN_investor_r_faqs.asp Capabilities F&N remains steadfast in its multiple-business
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aware of fast foods harm human health‚ resulting in a decline in sales of McDonald’s fast food. Most people think that McDonald’s is a restaurant that sells primarily unhealthy junk food like hamburgers‚ french fries‚ and soft drinks. Calorie in McDonalds food | Calorie(Kcar) | McChicken | 400 | Hamburger | 260 | Cheese Burger | 310 | Double Cheese Burger | 450 | Big Mac | 500 | Fillet-o-fish | 340 | Ayam goreng | 240 | McNuggets | 260 | French Fries(M) | 350 |
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