Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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CORPORATE GOVERNANCE Companies that take a strategic approach to the challenge of complying with tough new corporate governance requirements can create opportunities to strengthen their internal processes and enhance their business. This article is one in a series from Microsoft Office System that explores issues and perspectives facing finance executives. Making Sense of the Global Regulatory Patchwork Even For the global economic system to function as it should‚ investors‚ employees‚ consumers
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Foundations Foundations of of Organization Organization Structure Structure 15-1 Chapter Chapter Learning Learning Objectives Objectives After studying this chapter‚ you should be able to: – – – – – Identify the six elements of an organization’s structure. Identify the characteristics of a bureaucracy. Describe a matrix organization. Identify the characteristics of a virtual organization. Show why managers want to create boundaryless organizations. – Demonstrate how organizational structures
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International organisations World Bank World Bank is to provide aid to reduce poverty in the world. World Bank provides aid‚ in the form of money or technology‚ to help LDCs to develop economically and socially. The World Bank provides loans for LDCs at low or no interest. This loan can be used by the countries to improve their level of development‚ thought projects to improve sanitation and water supply‚ or to finance vaccination and immunisation programmes. For
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Schools as organisations Unit 302 Outcome 1 1.3) Explain the post 16 options for young people and adults. The opportunities for pupils aged 16 and over have traditionally been either to leave school and start employment‚ or to stay and continue with their education. Although many pupils do still choose one of these options‚ it is likely there will be more opportunities available as there has been an increased government focus on and funding of education for 14 to 19 year olds‚ and in particular
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E-BUSINESS ORGANISATION: PETRONAS Value Chain: Support Activities Firm Infrastructure: -PETRONAS is the national oil and gas company of Malaysia and is wholly-owned by the Government of Malaysia. Together with its subsidiaries and associated companies‚ PETRONAS‚ a fortune global 500’s largest corporation in the world. -Fortune ranks PETRONAS as the 75th largest company in the world and the most profitable in Asia. HR Management: -PETRONAS provide industrial training programme for undergraduates
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companies must have officers. A private limited company must have at least two director and a company secretary and a public limited company must have at least three directors and a company secretary. The director‚ or directors‚ must manage the company ’s affairs in accordance with its articles of association and the law. Certain responsibilities apply to all directors‚ whether executive or non-executive‚ and to all types of company whether trading or not. The company secretary is the chief administrator
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Unit 205 - Schools as Organisations Task A: The candidate is required to identify six different categories of school. For each category of school‚ the candidate should prepare brief notes about the way in which they are managed‚ the ages of children with which they deal and the curriculum they are required to follow. 1. Community: Example: Primary schools Run by local authority‚ age range 4-11 years‚ allot of mainstream schools and pupils are selected based on the area of school and where they
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Outcome One Georgia Garside Question One Suzy started the joy of chocolate with the main goal of surviving. Her consumer goals were to create gourmet chocolates to a very high standard‚ attention to detail and offering a unique product is a very important to Suzy as well as specialist chocolates for customer’s requirements. Suzy worked to offer a unique product‚ novelty and high class chocolates for her customers. She soon built up a reputation for dependability through always
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Managing the Growing Organisation Week 1 * There can be just one person in an organisation – eg. POF.com (Plenty Of Fish – a dating website has millions of users and plenty of member volunteers) * Stages of Growth metaphor: an organisation as a person * Infant * Adolesent * Mature * Stages of Growth metaphor: an organisation as a family * Only child * 1 sibling * 2 sibling * 3 sibling * 4 sibling * 5+ sibling * 2 key models: * 5
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