Task 1: Understand the purpose of an organisation and its operating environment. Network Rail was founded in 2002 and is the owner and operator of most of the rail infrastructure in Great Britain‚ this includes: tracks‚ signals‚ most stations‚ tunnels and level crossings. It is a company limited by guarantee‚ this means financially they are directly accountable to their members’ a members role is a similar role of shareholder except they have no financial interest. However‚ any final financial decisions
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deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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There are three different types of approaches to organisation which are classical‚ neo-classical and modern. Below I have explained in detail what they mean according to my research. Classical approach to organisation has concepts that are commonly known as classical concepts or classical theories of an organisation. An organisation is the structure of power‚ relationships‚ objectives‚ roles‚ activities‚ communication and other factors that exist when a person works together with someone. The
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Review Survey Your answers 2.4Future strategy for the organization The most excellent strategy for an organization is to embrace what is the most fitting to its present strong point and its location. Into which a future strategy corresponds with the circumstances as acknowledged by a strategic analysis and how the organization is fit into maintaining‚ or improving its economical advantage. A constant progression of outside changes obtains position throughout a cycle of a product‚ in a series
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Assessor’s Name Assessment Date/s Time/s Instructions to Students 1. You must accurately complete the Student Assessment Pack. 2. Your Assessor may want to discuss written answers with you to get further evidence of your understanding and to check that it is your original work 3. You need to submit Assessment Cover Sheet for each assessment. 4. You are permitted to use dictionaries and to seek support‚ as required. 5. Where your work has been deemed as unsatisfactory‚ you will be permitted to resubmit
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CONTENTS Introduction …………………………………………………………………………………………….……..2 Vision and Mission Statement …………………………………………………………………………2 Product Standards …………………………………………………………………………………………..2 Dimensions ………………………………………………………………………..……………………….2 Tolerances …………..……………………………………………………………..………………………2 Pricing …………………………………………………………………………………..……………………2 Material ………………………………………………………………………………..……………..…….2 Delivery …………………………………………………………………………………..……………......2 Policies
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at the world product different knowledge and thus different perspective come to be associated with their own concepts and theories. The concepts and theories of a particular perspective offer us with distinctive thinking tools with which tp craft ideas about organisations and organising. The more knowledge you have of multiple perspectives‚ concepts and theories‚ the greater will be your capacity to choose a useful approach to dealing with the situation you face in your organisation. Today organisations
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THE CHARACTERISTICS AND NATURE OF ORGANISATIONS LEARNING OBJECTIVES: on completion of this topic you will have: Developed understanding of the nature and characteristics of organisations Identified generic organisational features An understanding of the different types of organisations An understanding of the role of the organisation as a ‘goals-led‚ open system’ An appreciation of environmental impacts on organisations Developed understanding of the process of organising Be able to
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Non-governmental organization From Wikipedia‚ the free encyclopedia "NGO" redirects here. For other uses‚ see NGO (disambiguation). Valdis Dombrovskis‚ then Prime Minister of Latvia‚ meeting an NGO representative A non-governmental organization (NGO) is the term commonly used for an organization that is neither a part of a government nor a conventional for-profit business. Usually set up by ordinary citizens‚ NGOs may be funded by governments‚ foundations‚ businesses‚ or private persons. Some
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning
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