Provide leadership across the organisation AT1 Strategic presentation By: Jesus Apolo A. Liboro Student ID: S710 Unit Name: Strategic presentation Assessment Task Number: 1(Case study 1) Case study 1: Email Dear Mr. Craig Jenkins‚ Subject: Injury reporting at workplace in Brisbane I would like to inform you of an incident that has caused an injury to one of our espresso machine staff. The fatality is Mr. Gary King who is one of our senior service technicians who has been in service
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the following stakeholders: customers‚ employees‚ shareholders‚ suppliers‚ the government and owners. The first stakeholder I am going to evaluate is customers which are external stakeholders. Customers contribute to profit levels and turnover through buying products and services. People are stakeholders in a company for financial reasons‚ customers do not want to have to spend an excessive amount of money to purchase a product‚ so if the product is cheaper in one store‚ such as Tesco‚ than in
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which are used for competition motorcycles . In 1926 a rapidly growing company which operates from three different locations in black pool and have rented many employees . The company ’s fast growth urged Lyons and Walmsley to leave black pool and move to Coventry ‚ where in Coventry have more than enough place to provide further expansion . About 50 employees moved to Coventry to continue to work on Swallow Sidecar in 1928 and renamed Coach Building Company . The company launched its Standards - Swallow
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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LEARNING AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER‚I HOPE THTAT YOU WILL BE ABLE TO: 1. Define organizational behavior (OB). 2. Describe what managers do. 3. Explain the value of the systematic study of OB. 4. List the major challenges and opportunities for managers to use OB concepts. 5. Identify the contributions made by major behavioral science disciplines to OB. O B J E C T I V E S (cont’d) LEARNING 6. Describe why managers require a knowledge of OB. 7. Explain
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Unit 10 Schools as organisations 1.1 Identify the main types of state and independent schools Pre-compulsory LA nurseries‚ private day nurseries‚ childminders‚ playgroups. Compulsory Primary school state and independent‚ secondary schools state and independent‚ Academies Further Education Sixth form‚ College‚ university 1.2 Describe the characteristics of the different types of schools in relation to educational stage and school governance Local Authority Nurseries
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- 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean 10 - 15 2.4 Why Service excellence is important 15 - 17 2.5 Who really deliverers Customer Service 17 2.6 Why trust is important 17 - 18 2.7 Why do we measure customer satisfaction 18 2.8 Supermarkets and the customer service within the supermarkets 18 - 21 2.9 Tesco’s strategy to motivate their employees to offer excellent Customer service to their customers 22 2.10 Tips for
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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ASSESSMENT TASK : 4000-5000 WORDS ASSIGNMENT COURSE TITLE : MANAGING IN ORGANISATIONS ASSIGNMENT BRIEF: “CHOOSE ONE OR TWO OF THE AREAS COVERED IN THE MANAGING OF ORGANISATIONS MODULE AND CRITICALLY ANALYSE THEM WITH REFERENCE TO AN ORGANISATION IN WHICH YOU HAVE WORKED” LECTURER: PROF. SUSAN MILLER CHOSEN TOPIC 1) MOTIVATION. MOTIVATION What is motivation? In my opinion it is any action‚ statement‚ reason or stimulus that acts as a catalyst for either a positive
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