Brief Contents Dedications About the Authors About the Contributors of the Cases Preface Acknowledgements v vi xi xxiii xxxiii Part I: Chapter 1 Chapter 2 Chapter 3 Understanding Service Products‚ Consumers and Markets Introduction to Services Marketing Consumer Behavior in a Services Context Positioning Services in Competitive Markets 2 4 32 56 Part II: Chapter 4 Chapter 5 Chapter 6 Chapter 7 Applying the 4Ps to Services Developing Service Products: Core and Supplementary Elements
Premium Service system Quality of service Customer service
Jane Addams and Civic Housekeeping: Bringing Women into the Public Sphere HIST 102: Introduction to U.S. History II Professor Stacie Taranto Phillip Gatto December 5‚ 2013 In the early 20th century‚ more and more issues began to face cities of the United States. Specific issues that cities began facing more and more included the rise in poor sanitation and health concerns in local tenement housing. In order for women to gain access to the public sphere
Premium Jane Addams Hull House Ellen Gates Starr
N“In order to read the destiny of a people‚ it is necessary to open the book of its past.” – Dr. Jose Rizal Philippines has a vast of historical events that we have learned inside and outside of the school. If we just look deeper in every place that we go through‚ we will discover a historical event that took place there that is worth knowing and sharing to other people. History is everywhere as it never dies thus it continues to influence people holistically. We visited many historical landmarks
Premium Manila History Philippines
Good Housekeeping the “Second Shift” Abstract: Within the last half century‚ the number of women participating in the workforce has increased exponentially. Women are gaining more and more equality in the social‚ economic and political affairs‚ but gender inequity within the home regarding the division of household labor remains. Women are still primarily responsible for housework and childcare. Arlie Russell Hochschild’s concept of the “second shift” describes the situation of many women
Premium Gender Gender role Arlie Russell Hochschild
Training in Shouldice technique is important since the procedure could not be varied. The patients‚ who were experienced hernia operation in Shouldice‚ can return their normal daily lives much before the other patients that had experienced the similar operation at other hospitals. And the recurrence rate for all operations performed at Shouldice is about 0. The Unique Selling Point of the Hospital “There is No Substitute for Experience”. Shouldice Hospital has been dedicated to the repair of hernias
Premium Physician Hospital Surgery
Not Forget Our Rosie Up until the early 20th century‚ the role of women was the predictor of their future roles. Their main role was to care for the house and children. The man or husband was known to be the breadwinner in the family. It wasn’t until the early 20th century that the focus of the women’s role was going to change in favor of the women‚ or both men and women. If it wasn’t for the Rosie’s‚ our history may have had a different outcome. Prior to World War II‚ the female’s role
Premium Woman Gender World War II
Outsourcing Risk Abstract Outsourcing can be expensive and have multiple risks; however‚ in this paper I will identify the possible risks to an organization in each of the following outsourcing situations: ▪ External service provider for data storage ▪ Enterprise service provider for processing information systems applications such as a payroll‚ human resources‚ or sales order taking ▪ Use of a vendor to support your desktop computers ▪ Use of a vendor to provide network
Premium Risk management
FDI AND OUTSOURCING ‘‘We are not the blue states‚We are not the red states but We are United states‚’’ Barack Obama quoted after his victory. With Barack Obama re-elected as the president of US‚India needs to wait and watch his stand on FDI‚immigration‚outsourcing and overall relations. India has a lot to gain by supporting his policies and our industry must do its bit by facilitating job creation in America and encourage joint partnership in healthcare utilities and education. A strong America
Premium United States Democratic Party President of the United States
Employees Benefit Maribel Ochoa Ms. Swift Heald College January 10‚ 2013 Bernie Marcus‚ Arthur Blank‚ Ron Brill‚ and Pat Farrah. The Home Depot’s proposition was to build home-improvement warehouses‚ larger than any of their competitors’ facilities. Investment banker Ken Langone helped Marcus and Blank to secure their necessary capitol. In 2007 the Home Depot sold its $13 billion revenue wholesale division‚ HD Supply‚ to a consortium of three private equity firms‚ The Carlyle Group‚ Bain
Premium Unemployment Insurance Pension
Business Process Outsourcing in Malaysia ( unpublished articles) Business Process Outsourcing (BPO) is defined as outsourcing activities which usually done internally to outsiders. Support function such as Finance function. Human resources and customer services are functions which categorized in BPO. In Malaysia‚ particularly for back-office and customers contacts center activities has been around quite sometimes especially among the banking industry. The adoption of BPO among large companies
Premium Abdullah Ahmad Badawi Business process outsourcing Kuala Lumpur