Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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generate new revenue streams for future growth. The company also continued to invest in infrastructure development and addition of network capacity with a view to enhance services and to expand its reach across the country. SWOT ANALYSIS Strengths •Largest operational network and infrastructure within ICT (Information & Communication Technologies) segment. •An integrated Monopoly. • Market leadership in Local loop‚ Wireless local loop (WLL) and fixed telephony. •PTCL (Ufone)
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Components of Telecommunication Networks Telecommunications Networks consist of components that transfer voice and data over the same system‚ and Melissa needs to understand the components integral to the system. She has found some key words on which she can search. POTS Local Loop The Plain Old Telephone Service (POTS) is a simple network that connects a house to the Central Office of the Telephone Company through a Local Loop. The Local Loop consists of twisted pair cables with a maximum
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ECONOMIC CONSEQUENCES OF GLOBALIZATION ON TELECOMMUNICATION INDUSTRY Case of Vodafone Contents Contents 2 SUMMARY 3 ECONOMIC ANALYSIS OF GLOBALIZATION 3 GLOBALIZATION OF TELECOMMUNICATION INDUSTRY- CASE OF VODAFONE 4 CONSEQUENCES OF GLOBALIZATION ON TELECOMMUNICATION INDUSTRY- CASE OF VODAFONE 4 EVALUATION AND CONCLUSION 6 REFERENCES 7 SUMMARY While discussing the topics of trade‚ development and political economy‚ globalization is often discussed. In general‚ globalization means
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The Rise of Cloud Computing in Telecommunication Industry Introduction “There was a time when every household‚ town‚ farm or village had its own water well. Today‚ shared public utilities give us access to clean water by simply turning on the tap; cloud computing works in a similar fashion.” That was the analogy used by Vivek Kundra‚ Federal Chief Information Officer (CIO) of the United States Government to depict the use of cloud computing in today’s society. As the corporate world has embarked
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Introduction to Telecommunications Network Engineering Second Edition For a listing of recent titles in the Artech House Telecommunications Library‚ turn to the back of this book. Introduction to Telecommunications Network Engineering Second Edition Tarmo Anttalainen Artech House Boston • London www.artechhouse.com Library of Congress Cataloging-in-Publication Data Anttalainen‚ Tarmo. Introduction to telecommunications network engineering/Tarmo Anttalainen.—2nd ed. p.
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Executive Summary The telecommunication industry is the most booming industry across the world and in Australia too. It is very important for telecommunication industry to analyse its micro environment and macro environment. Microenvironment consists of the organisation’s various departments‚ competitors‚ customers‚ marketing intermediaries and publics. The microenvironment represents the strengths and weaknesses of the organisation. The organisation has partial control over the factors of its microenvironment
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One for All‚ All for One (Large Class Scheme) University of the Philippines Los Banos started piloting large classes on the first semester of AY 2007-2008. This new policy offers some of its courses having 120 or more students per lecture class. It aims to optimize the number of students intake and as well as the university’s resources. With the implementation of Memorandum No. 001‚ the large class scheme‚ many students and professors stood against it and even came into the point of being discussed
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Ehrenreich took the above ‘subjective’ and ‘objective’ framework to construct her essay. The specific content relating to that approach is further expressed when she uses the creative technique of comparing and contrasting the employment problems of the middle class and the working class which she describes as white collar and blue collar workers. She makes persuasive use and references‚ official reports‚ and statistical data. She draws heavily on the use of quotations‚ published works‚ subject experts
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