Indira Gandhi National Open University School of Computer & Information Sciences MCS-015 COMMUNICATION SKILLS Block 2 SKILLS NEEDED AT THE WORKPLACE-II UNIT 6 Meetings UNIT 7 Taking Notes & Preparing Minutes UNIT 8 Presentation Skills-I UNIT 9 Presentation Skills-II UNIT 10 Negotiation Skills 5 26 48 59 71 Skills Needed at the Workplace-II COURSE DESIGN COMMITTEE Dr Anju Sahgal Gupta School of Humanities IGNOU Faculty of SOCIS‚ IGNOU Prof. Manohar Lal Shri Akshay Kumar Shri
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The Role of Verbal & Nonverbal Communication Sherry Collison Professional Communications MGM105 Professor Robert Miller August 27‚ 2007 As president and founder of “Caring Hearts Home Health Care”‚ I need to get word out of an upcoming new customer service program. Since we have several branches in several states it is imperative that we get the message to everyone‚ whether it is office executives‚ case managers‚ nurses‚ or field employees. Nobody is to be left out for we all need
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Essays Writing 2203 Name: Leonardo Pereira da Silva Writing 2203 Ms: Kennedy‚ L. October 18th‚ 2013 My First Kiss It’s hard to believe‚ but my first kiss was on a bus on the way back from school. And who knows? With my best friend! Can you believe it? So that was cool. Neither I nor she knew exactly what “the kiss“ was. Only movies. We were inexperienced on this subject‚ and scared to death. But we learned. And so... I do not know if it was from a Biology class
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Guidelines IELTS Candidate Photographs 2009 The following guidelines are provided for centres to follow in the management of test day photos; the decision to accept the photographs submitted by a candidate is at the Administrator’s discretion. ▪ Candidates provide two identical colour photographs that are not more than six months old ▪ Cross reference with passport photograph (if the same has been used check the date of issue of the
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Communication Modalities Communication Modality Used For Marketing in Health Care: Email Miscommunication can be a significant challenge in the health care market. Strategies to improve communication with patients include a variety of communication modalities. Consumers and providers both benefit from the variety of communication modalities; one specific beneficial mode of communication used is e-mail. Providers‚ who have good communication relationships with patients led to patient satisfaction
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Speaking and writing are two different skills that students had to learn when they were a little child. They learnt them from their parents‚ from their teachers‚ and from others. It is hard to judge what skill is better than the other‚ but as far as I am concerned‚ in general‚ speaking skill more outweighs writing skill‚ since we use speaking in most of our activities‚ speaking helps us maintain and strengthen our relationships‚ and brings us memorable and relaxing time. First‚ it is undeniable
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“ENTREPRENEURS ARE BORN‚ NOT MADE” What do you think? When we talk or debate about if the entrepreneurs are born or made‚ we need to think about what makes an entrepreneur‚ what are his objectives as an owner of a business‚ what should be his main skills and what kind of challenges and tasks he needs to face when running out a company. The word entrepreneur‚ originally from the French verb “entreprend”‚ means “to undertake”. An entrepreneur is the person who undertakes a business. He is someone
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Cell Phone vs. Landline Phones Remember the days where the only cell phones around were as big and heavy as a walkie talkie device? Now in this time of age‚ where everything is on the go‚ cell phone usage and technology has come a long way and gotten to be more popular and than using a landline phone. About 20 years ago‚ cell phone usage was strictly for the wealthy people and considered a luxury. The celebrities‚ the rich‚ and successful business people were the only ones to have them. Now
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The communication process 1. Source (the sender) The source of a communication event is usually a person attempting to send a spoken‚ written‚ sign language‚ or nonverbal message to another person or person. The perceived authority and experience of the sender are important factors in influencing how much attention the message will receive. 2. Message The heart of a communication event is the message‚ which is a purpose or an idea to be conveyed. Many factors influence how a message is received
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What do you think makes a good brand? How do you recognize a good brand? Good is a very difficult word used as a description. There are few things that define a successful brand and the most important thing is the relationship that it establishes with its consumers and stakeholders and when that relationship is held and maintained consistently over a period of time‚ makes a successful brand. Now that relationship could be emotional‚ could be rational‚ could be problem solving relationship but as
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