This is the Pre-Published Version The Impact of Employee Satisfaction on Quality and Profitability in High-contact Service Industries Rachel W. Y. Yee Department of Logistics‚ The Hong Kong Polytechnic University‚ Hung Hom‚ Kowloon‚ Hong Kong E-mail: Rachel.wyyee@polyu.edu.hk Andy C. L. Yeung* Department of Logistics‚ The Hong Kong Polytechnic University‚ Hung Hom‚ Kowloon‚ Hong Kong E-mail: lgtandyy@inet.polyu.edu.hk Tel.: (852) 2766 4063 Fax: (852) 2330 2704 *Corresponding Author T
Premium Service system Customer Customer service
History 130 – 003: Colonial Latin-America Question #3. Latin America ’s independence can be traced over time through several key movements‚ especially in the cases of Haiti and Brazil. In the late sixteenth and early seventeenth century‚ both of these colonies saw the massive undertaking of revolution from their monarchs. Likewise‚ the Spanish-American colonies saw a long series of rebellious campaigns which resulted in the total secession from European sovereignty. These three distinct happenings
Premium United States Spain Spanish language
The Marine Corps Security Force Company hosted a fundraising fence line run at the Northeast Gate of U.S. Naval Station Guantanamo Bay‚ Cuba‚ Oct. 15. “Today we did a 5-mile run‚ all the way from the legendary Northeast Gate‚” said MCSFCO’s senior enlisted leader‚ Marine Corps 1st Sgt. Joyuanki Victore. “We are raising money for our upcoming Marine Corps Ball. Event participants were able to see what most people are not as fortunate to experience‚ both Americans and Cubans alike‚ the chain-link
Premium United States Marine Corps World War II United States
Caribbean Voices : Living a Double life / Dual Identities. Caribbean Poetry is the expression of the constant dualistic nature of the Caribbean identity. Caribbean Poetry exemplifies a unique hybrid made from the voice of the Caribbean experience and its postcolonial English heritage but this creates an inner crisis. The inner crisis of two conflicting cultures that create further conflicting ideas of home and belonging on one hand and growth and fulfilment on the other. But it is also about the
Premium Poetry
Marketing: How B2B Differs From B2C Marketing b2b v b2c Marketing allows organizations to promote their products or services with the intent of maximizing their profit and gaining consumers’ confidence. In today’s society marketing the correct product/service can be difficult but implementing the marketing process and planning accurately can alleviate potential obstacles. This paper will discuss the meaning of marketing‚ define business to business (B2B)‚ define business to consumer (B2C)‚ and
Premium Marketing
The great Spanish conqueror Hernando Cotes (1485-1547) invaded and conquered an Aztec empire populated by millions of natives that stretched out from Mexico all the way down South America. With a force of fewer than 1 thousand men supported by horses and cannons‚ never before had such a puny force conquered the most powerful native tribe of this earth‚ and gathered such a massive wealth. This conquest was not an easy one‚ problems involved where trying to convert natives to his side‚ so that he may
Premium Mexico Aztec Mexico City
Europeans came into contact with the Caribbean after Columbus’s momentous journeys in 1492‚ 1496 and 1498. The desire for expansion and trade led to the settlement of the colonies. The indigenous peoples‚ according to our sources mostly peaceful Tainos and warlike Caribs‚ proved to be unsuitable for slave labour in the newly formed plantations‚ and they were quickly and brutally decimated. The descendants of this once thriving community can now only be found in Guiana and Trinidad. The slave trade
Free Slavery
October 2014 Mexico Mexico is such a beautiful country and there is so much more to Mexico and their culture then what people really think or know. It is were all my family is from. I am from a state called Durango. I have only been there a couple times but I know I am going to go back to visit sometime soon. Mexico is located right beneath the United States. It borders The Gulf of Mexico and the Caribbean Sea. It ’s geographic coordinates are 23 00 N‚ 102 00 W. Mexico is a total of 1‚964
Premium Mexico United States
CARIBBEAN POLITICS and SOCIETY Caribbean Integration Rationale for Integration. The Caribbean remains fragmented both economically and politically as a result of competition and conflict among the European powers. Fragmentation is in part the product of a long history as separate colonies of a metropolitan power or powers. It is also in part the psychological effects on people of separation by sea. The case for regional integration is both simple and irrefutable. First we are small and we need
Premium Caribbean Caribbean Community
In my discussion‚ the Governments of Rome and Carthage did differ in such a way that their societies were governed by two very different models. In considering The Roman Republic‚ I noted that it was formed by representatives. And the whole idea was borrowed from the Greeks as they were experimenting on democracy. In considering‚ Carthage‚ I noted that the best description of Carthage was an Oligarchy that related more on trade or commerce. When You consider its structure‚ one could find it to be
Premium Ancient Rome Roman Empire Roman Republic