IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
Premium Bank
classic Wuthering Heights‚ published in 1847‚ is a story about two lovers‚ Catherine and Heathcliff. Emily Brontë‚ the author‚ portrays the relationship of these two as a conflict that will develop throughout the whole story. Step by step we see how their relationship develops in a positive or maybe a negative way. Heathcliff is an adopted child and the protagonist of the story as well. On the other hand‚ Catherine is the daughter of Mr. and Mrs. Earnshaw and the stepsister of Heathcliff. These two
Premium Family Parent Mother
Riley Petty The Help Essay “All these houses they’re building without maid’s quarters? It’s just plain dangerous. Everybody knows they carry different kinds of diseases than we do.” This is the world that Eugenia “Skeeter” Phelan lives in throughout the book The Help. For Jackson‚ Mississippi in the early 1960’s‚ racism is as routine as the Wednesday afternoon Bridge games. However‚ things are about to change when Skeeter digs deep and uncovers shameful secrets and hidden stories that make this
Premium Black people White people
this journal is available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives
Premium Airline Avianca Quality of service
discoveries have been made and quality of life of the people have improved as a result of availability of modern technology. Undoubtedly‚ modern technology has became a crucial and prominent aspects of our life. Although it has led to complications‚ it is actually reasonable to say that modern technology has very much improved the quality of life of people. Thus‚ I opine that modern technology does sometimes improve quality of life. Firstly‚ modern technology has improve quality of life through the improvement
Premium Improve Information technology Third World
of Service Quality and Its Implications for Future Research The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers‚ quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions
Premium Marketing Quality of service
What is Religion and what does it do? Whether religion is the basis for the noblest events in human history‚ or a negative force responsible for the worst atrocities in history it plays a significant role in human existence‚ it also provides order and structure goals for humanity. According to Oxford Dictionary religion could be defined as “a belief in superhuman controlling power in a personal God or gods entitled to obedience and worship”. Through scriptural quotations‚ human experience
Premium Religion Faith Philosophy of religion
Raleigh Patterson Professor Perkins Rhet/Comp 1302 6 May 2013 Cosmetic Surgery: Does it help or hurt you? Everyone has seen that picture perfect model on a billboard or in a magazine that seems to be flawless in every way. These types of things convince people that they need to alter their appearance in order to become what is perceived as beautiful. There are approaches to attaining the designated look they are trying to reach; cosmetic surgery is one of them. Cosmetic surgery continues to
Premium Plastic surgery Surgery Hospital
Successful Management of a Diverse Workforce Being successful at managing workforce diversity involves attracting and retaining the highest quality individuals in the talent pool. For managers it means learning how to manage human potential sensitively. It requires an ever-increasing awareness of how people from different backgrounds deal with authority‚ communication‚ overall business etiquette‚ and relate to their communities of affiliation. Successful management of workforce diversity is a process that
Premium Management
ambition‚ commitment and reliability in the quality of the product‚ Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart is necessary‚ the vice president of operations and supply chain management is Kathryn Marley‚ who persistently seeks to progress the organization in any way possible. Kathryn Marley has approved the installation
Premium Harshad number