to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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An Approach for Customer Behavior Analysis Using Web Mining Preeti Sharma & Sanjay Kumar NIT Raipur‚ Raipur‚ Chattishgarh‚ India E-mail: preeti.nitu@gmail.com & Skumar.IT@nitrr.ac.in Abstract - Customer satisfaction is the key secret of success for all industries regardless of whether it is web enabled or not. This paper focuses the role of web mining in achieving a viable edge in business. Web mining is becoming the tool for success for those who adopt electronic means of operation
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A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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INCREASING STUDENTS’ SPEAKING ABILITY THROUGH BOARD GAME FOR THE EIGHTH GRADERS OF SMP CHAPTER I INTRODUCTION A. Background of the Study. Look at the developing science and technology‚ language has an important rule for human life‚ by using language the people will express their ideas‚ emotion‚ and desires‚ and it is used as a medium to interact with one another‚ to fulfil their daily need. English has been the most important language in international communication. The
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Chapter – 1 INTRODUCTION INTRODUCTION A co-operative bank is a financial entity which belongs to its members‚ who are at the same time the owners and the customers of their bank. Co-operative banks are often created by persons belonging to the same local or professional community or sharing a common interest. Co-operative banks generally provide their members with a wide range of banking and financial services (loans‚ deposits‚ banking accounts etc.) The 7 co-operative principles are:
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INCREASED DEPENDENCY OF TECHNOLOGY Is Google Making Us Stupid by Nicholas Carr (91-101) and Small Change Why the Revolution Will Not Be Tweeted by Malcolm Gladwell (169-180) articulates how technology is affecting human behavior via manipulating‚sharing‚receiving and gathering of information with the internet. With the internet having become one of the biggest inventions in modern history and has helped spur countless others and it ’s safe to say we have been affected by the this technology in a
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Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to their customers bring an opportunity for the competitors to steal these customers. Same rule applies in banking
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“Relationship between Service Quality and Customer Satisfaction: The Case Study of the Olympic Sports Club in Bangkok” CHAPTER 1 GENERALITIES OF THE STUDY 1.1 Introduction When the market is full of competitors and marketing is shifted from internal consequences of performance (i.e.‚ productivity and profit) to the external consequences of performance (i.e.‚ consumer well-being)‚ practitioners in the sports industries need to pay attention on customer satisfaction and service quality. (Kerkby‚ and Nelson
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Topic: Evaluating Foreign Direct Investment (FDI) impact on Customer‘s buying behavior in Tunisia. Evidences from the Tunisian Market Outline I. Introduction II. Literature Review 1- FDI a- Definition b- Factors of success of FDI (economic‚ political‚ cultural‚ social …….). 2- customer buying behavior a- Definition b- Factors that affect customer buying behavior: * 4 Ps : product‚ promotion‚ place and price * Cultural‚ social‚ personal
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Capital Purchase Paper “A capital expenditure is a commitment of resources that is expected to provide benefits during a reasonably long period‚ at least two or more years” (Cleverley & Cameron‚ 2007‚ p. 397). Torrington Health and Rehabilitation Center a skilled nursing facility in Connecticut has determined that a capital expenditure of the implementation of electronic medical records (EMR) for the coming year is of importance. The cost of the undertaking will be approximately $200‚000. This
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