COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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SUMMER TRAINING REPORT SUBMITTED TO PUNJABI UNIVERSITY PATIALA IN FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF BECHELOR OF BUSINESS ADMINISTRATION Topic: - “Consumer Behavior towards RENAULT (DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA
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Increased life expectancy With the rapid development of the economy‚ people’s life quality has become better. Compared with the past‚ life expectancy is linear growth now. Take Japan as an example‚ men are 67.74 years and females are 72.92 years in 1965‚ but in 1995 average life expectancy of men was 76.57 and for women it was 82.98 years. According to some organizations it is predicted that the growth of the human life expectancy will increase 0.86 years per decade between 2000-2080. This includes
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htm IJQSS 1‚1 Service quality‚ customer satisfaction‚ and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department‚ College of Business Administration‚ University of North Texas‚ Denton‚ Texas‚ USA Abstract Purpose – This study aims to explore the potential dimensions of service quality‚ and examine the relationship among service quality‚ food quality‚ perceived value‚ customer satisfaction and behavioral intentions in fast-food
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OUTLINE By Eduardo Cotés Cedeño For MGMT591 – Leadership and Organizational Behavior Professor Bhupinder S. Sran Keller Graduate School of Management Aug 3‚ 2013 Table of Contents 1. Summary of Scholarly Resources 3 2. The Organization – Expanded Description 3-4 3. The Problem – Expanded Description 4 4. Preliminary Solution Options 5-6 5. Analysis of Leadership/Organizational Behavior Concepts 6-7 1. Summary of Scholarly Resources * Selvam‚ Ashok. (2013). Modern
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subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less absenteeism
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Increasing the Driving Age to 18 Years of Age According to recent statistics collected by Stats Canada‚ there are approximately 160 000 road accidents in Canada each year. Information recorded by the Transportation Safety Board of Canada states that of these 160 000 road accidents‚ there are approximately 2850 fatalities. Of these fatalities‚ over 5000 are predominantly teenagers aged 16-20‚ who are relatively new drivers. Furthermore‚ 400 000 drivers of the same age category are seriously injured
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GUIDELINE FOR TERM PAPER Term paper has to be prepared individually on a topic as per the area of specialization. A term paper is primarily a record of intelligent reading in several sources on a particular subject. So‚ you shall prepare an outline for your paper and accordingly collect as many relevant materials (books‚ articles etc) as possible to start your work. You may adopt any structure for presenting the Term Paper as long as it is relevant to the topic you deal with. However‚ it should
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Contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings toward his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs
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| Purchase Order Entry FunctionUse this task to enter purchase order information‚ such as vendor name‚ required dates‚ item information‚ purchase terms‚ etc.‚ or to create‚ change‚ inquire‚ or delete purchase orders. Information may be accessed by vendor‚ purchase order number‚ or by requisition number. Purchase Order Entry features appear in two tabs; Miscellaneous and Dropship. => To access this task...Select Purchase Order Entry from the Purchase Order Processing Main menu. Purchase Order
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