COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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1. How an auditor evaluates the efficacy of internal control system? Ans: The auditor has to decide whether he can place reliance on the internal control. If internal control is adequate‚ he can restrict nature‚ timing and extent of his checking accordingly. If not‚ he is left with no alternative but to resort to detailed checking. The manner of evaluation of internal control may be in the following lines: 1. Making preliminary evaluation of the system 2. Compliance procedures to evaluate
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[pic] |[pic] | | |REPORT | |HANDLING CONFLICT | |CASE STUDY: “The social network” | |
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COLLECTION DEVELOPMENT POLICY (DRAFT) INTRODUCTION NALIS is mandated by Act No. 18 of 1998 Part II‚ Section 4 to: (a) provide a national library and information service‚ easily accessible to members of the public‚ in order to facilitate cultural‚ economic‚ educational‚ political and social development of the people of Trinidad and Tobago; (b) maintain‚ develop and make easily accessible to members of the public‚ a comprehensive collection of material and information‚ with particular emphasis
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GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved‚ of certain there will be discontents and dissatisfaction‚ even though it may superbly be best managed organizations. But‚ it does not mean that by thinking so‚ the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations‚ hampering the peace and work‚ for which the majority of the human being aspires. Further‚ it is observed
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Handling Information Guidelines How to maintain up to date‚ complete‚ accurate and legible records. Record events as they happen or shortly afterwards to get the most complete and accurate account of what has happened. Ensure and entry is made every day Only record facts not hearsay or personal opinion. Check care information on a regular basis and update records to reflect this only write in black pen have entries for medication or diagnosis double checked and signed
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which a risk assessment has been put into place for‚ so Mrs M was able to be transferred. As Mrs M would need a stand aid to help with all transfers myself and another career would have to carry out the task together due to two acts‚ the moving and handling act 1992 and also the Health And Safety At Work Act 1974. The Health and Safety at work Act was put into place to protect myself and the resident from hurting ourselves. I then notified the nurse in charge that myself and another carer where going
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Annotated Bibliography #1 Osby‚ Melanie‚ Saxena‚ Sunita‚ Nelson‚ Janice‚ Shullman‚ Ira. (2007). Safe Handling and Administration of Blood Components. Pathology & Laboratory Medicine‚ 131(1)‚ 690-694. Retrieved on October 17‚ 2010‚ from http://ezproxy.iuk.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=c8h&AN=2009579571&site=ehost-live. Seven case scenarios are reviewed by four medical doctors to assess the risks that hinder successful blood transfusions and administration
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Data collection is any process of preparing and collecting data‚ for example‚ as part of a process improvement or similar project. The purpose of data collection is to obtain information to keep on record‚ to make decisions about important issues‚ or to pass information on to others. Data are primarily collected to provide information regarding a specific topic. Data collection usually takes place early on in an improvement project‚ and is often formalized through a data collection plan which often
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THE INTERNAL ASSESSMENT OUTLINE | The Nature of an Internal Audit | | Integrating Strategy and Culture | | Management | | Marketing | | Finance/Accounting | | Production/Operations | | Research and Development | | Management Information Systems | | The Internal Factor Evaluation (IFE) Matrix | OBJECTIVES After studying this paper‚ you should be able to do the following: 1. | Describe how to perform an internal strategic-management audit. | 2. | Discuss
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