Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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Introduction – Ethics and the Workplace Ethics play a very important role in the running of a business. All firms and companies will have a set of ethical standards and practices that is suitable to their culture and nature of business. Ethics address duty‚ obligation‚ fairness‚ justice‚ altruism‚ and moral responsibility. Business ethics can be defined as right or wrong actions taken by corporations. Firms and companies are managed by people‚ from the very top management to the very bottom; any
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Current Issue: Bullying in the Workplace Article: “Bullies Can Make Workplace Intolerable” by Marlene Habib; The Globe and Mail Bullying in the workplace is both a current and critical issue that has only recently begun to be given the serious attention it deserves. This paper will address the issue of bullying in the workplace through various avenues. An analysis of the issue will include: a definition of workplace bullying‚ typical behaviours associated with bullying‚ profiles of both the
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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Judging customers can turn off big spenders ARTICLE : Awadhesh Singh Just as you can’t judge a book by its cover‚ you shouldn’t judge customers by the way they dress‚ speak or act. Years ago‚ a colleague of mine sold stereo equipment at a regional electronics store outside of Tacoma‚ Wash. One night‚ the staff was preparing to lock things up when a scruffy-looking young man entered. He was dressed much more casually than the typical customer: torn jeans‚ a soiled sweatshirt and a ratty
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Customer Retention Strategies The easiest way to grow your customers is not to lose them The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships. In some industries this leakage is as high as 80 percent. The cost‚ in either case‚ is staggering‚ but few businesses truly understand the implications. Imagine two businesses‚ one that retains 90 percent of its customers‚ the other retaining 80 percent. If both add new customers
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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Tattoos in the Workplace Christina Responsive-Final Draft April 4‚ 2013 There is always a lot of controversy when it comes to tattoos. Most people instantly have an opinion of them; they are either for or against tattoos. What is not realized is the fact that there is a ton of time and effort put into the sketching and placement of a tattoo. People tattoo themselves as a way of self-expression and liberation. Unfortunately‚ in the business world‚ most executives do not believe there is such
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