literature review of performance appraisal methods 1 2.1 Graphic rating scales 1 2.2 Management by objectives (MBO) 2 2.3 Critical incidents 4 2.4 Ranking 5 3. Applications to XXX Company and ABC clubhouse 6 4. Recommendation 8 5. Conclusion 9 References 10 Appendix 12 Appendix A: Graphical rating scale form 12 Appendix B: MBO appraisal form 17 Appendix C: Critical incident reporting form 19 Appendix D: Ranking appraisal form 21
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DEFINITION According to Grote (2002)‚ Performance Appraisal (PA) is a formal management system that provides for the evaluation of the quality of an individual s performance in an organization. Mostly are done by immediate supervisor (see also Nakervis and Leece‚ 1997). The procedure typically requires the supervisor to fill out a standardized assessment from that evaluates the individual on several different dimensions and the discusses the result of the evaluation with the employee (Grote‚ 2002). In
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INDIAN INSTITUTE OF MANAGEMENT LUCKNOW Written Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis
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Statement of the ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California
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Lahore School of Economics Research Methods Submitted to: Tamkeen Khan Submitted by: Asma Wali Anum Ameer Fatima Shahid Sheema Atta Section H Submitted on 1st November‚ 2010 Table of Contents Chapter 1: Introduction 2 Background 2 Overview of topic 5 Significance Of the study: 10 Research objectives: 11 Operational Definitions 11 Problem statements 17 Research Questions and Hypothesis 18 Theoretical frameworks 21 Chapter 2: Literature review: 21 Chapter 3: Methodology 30 References
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Running Head: PERFORMANCE APPRAISAL 1 Debra L. Immel HCA 311 Human Resources Management Performance Appraisal Assignment Instructor: Volante Henderson July 29‚ 2013 PERFORMANCE APPRAISAL 2 Performance Appraisal Assignment Performance appraisals can increase employee performance and improve the work environment.
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component of an effective performance appraisal system.(1) Research in organizational behavior clearly demonstrates that employee attitudes influence behavior‚(2) and participant attitudes toward performance appraisal systems are no exception.(3) The attitudes of system participants play a key role in both the short and long term success of a performance appraisal system.(4) The goal of this research is to identify the characteristics of municipal government performance appraisal systems that are associated
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I. Critical evaluation of Citibank performance evaluation form: Citibank corporate strategy: focused on combining excellent customer service strategy along with relationship banking to build a profitable competitive franchise. Customers were offered the convenience of choosing the type of service delivery‚ whether personal or remote. But as high end customers become more and more valuable to the bank‚ their service expectations also went up. Increased service demands included broad array of financial
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Measuring police performance is a concept that many departments still have trouble perfecting. The problem is that the agencies do not know how to properly measure what is good police work‚ or what makes a police officer a successful one. Most agencies use a performance appraisal system that looks at various traits of the officer‚ not their quality of job performance. Larry Coutts and Frank Schneider discuss the shortcomings of Police officer performance appraisal systems from their article from
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Evaluation of Corporate Performance In 1994‚ Jeff Bezos was a 30-year-old hedge fund analyst with a degree in computer science and electrical engineering from Princeton University. It was at this time Bezos decided to put his business plan in play. Jeff pulled up a file that had the business model he intended to use‚ which had been write in early that year in the passenger seat of a 1988 Chevy Blazer (A Retail Revolution Turns 10‚ 2005). Amazon.com opened its virtual doors on the World Wide Web
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