Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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Contents INTRODUCTION 4 DECISION MAKING 4 Programmed Decisions 4 Non-Programmed Decisions 5 THE RESPONSIBILITY FOR MAKING DECISIONS 5 ELEMENTS OF THE DECISION SITUATION 6 - The Decision Maker 6 - Goals to be Served 6 - Relevant Alternatives 6 - Ordering of Alternatives 6 - Choice of Alternatives. 6 THE RATIONAL MODEL OF DECISION MAKING 8 Steps in the Decision Making process 8 Identifying an Existing Problem 9 Listing Alternative Solutions 10 Select the Most Beneficial Of These
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CRM “ CUSTOMER IS THE KING ” - TODAY’S SELLER 1. NATURE AND SCOPE OF CRM The Customer is King! This credo is more powerful‚ relevant and true today than ever before. In a truly customer driven economy‚ success depends on a company’s ability to be with the customer on a round the clock basis… satisfying all their product and service specific needs. Simply stated‚ Customer Relationship Management (CRM) is about finding‚ getting‚ and retaining customers. Customer Relationship
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Decision Trees A Primer for Decision-making Professionals By Rafael Olivas 2007 Decision Trees A Primer for Decision-making Professionals ii Decision Trees A Primer for Decision-making Professionals Table of Contents Section Page Preface................................................................................................................................. iv 1.0 Introduction................................................................................................
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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Contents Introduction p‚ 2 Management Decisions p‚ 2-3 Strategic p‚ 2 Tactical p‚ 2 Operational p‚ 2 Structured and unstructured p‚ 3 The decision Making process p‚ 3-4 Normative Model p‚ 3 Descriptive Model p‚ 3‚ 4 Factors Affecting Decision Making p‚ 5 Internal Factors External Factors Conclusion p‚ 6 Recommendations p‚ 6 Reference List p‚ 7 Appendix 1 p‚ 8 Appendix 2 p‚ 9 Introduction Paragon is a decentralized organisation as it has relatively few layers of
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performance are important‚ cloud applications must also be available to users whenever they want to connect. This paper focuses on key methodologies that technical decision makers can use to ensure that your cloud services‚ whether public or private‚ remain available to your users. At a high level‚ each cloud session consists of a customer using a computing device to connect to an organization’s cloud-based service that is hosted by an internal or external entity. When planning for a highly available
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of Melbourne‚ Australia. It’s new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing and rental companies in an Australia. The main purpose of the AET Company is providing good customer service and supplies their goods
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Decision making from cognitive or normative perspective can be defined as the process of selecting best logical choice from various available options and choices. Majority of decisions in business are normative as they are based on logical decision making. Dr. Yost describes decision making as a concept on a continuum of conscientiousness and depth of deliberations. On one end of spectrum is conscious‚ well thought of‚ rational decision making‚ in between “real world” bounded rationality and at
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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