OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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where The analysis of platinum industry based on Porter’s Five Forces model reflect the extent to which the bargaining power of suppliers is limited since there are number of contracting companies providing goods and services to the few platinum mines. However there’s high level of entry barriers in the market due to the large capital investment required to establish the platinum mine with limited access to platinum as the resources. There’s relative low threat of substitute in this industry. in
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Grinder’s Coffee Shop and the Coffee Industry Primary Company: Grinders Café Competitors: 1-Italian Gourmet Market 2-Starbucks 3-Port City Java 4-Dunkin Donuts 1. The Coffee Shop Industry Analysis: Threat of New Entrants: The coffee industry is one of the world’s largest commodities‚ produced in over 70 countries and employing nearly 20 million people. The United States accounts for approximately 20‚000 coffee shop businesses with revenues totaling $10 billion in 2011 and
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obvious is that tasks labelled Important and Not Urgent get the next priority. Eisenhower himself is quoted as saying: “What is important is seldom urgent and what is urgent is seldom important.” He couldn’t have been more right. Without the matrix in sight‚ people often forget this and tend to rush to deal with all the Urgent and Not Important tasks at hand‚ pushing the important‚ but not urgent ones somewhere into the far future. This is when you know you should be working on a project
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companies in the world. Unfortunately‚ Pfizer faced challenges by macro-environment forces that affect their sales volume decline dramatically in 2011. PESTEL‚ Porter’s Five Forces and Industry Lift Cycle frameworks to be applied to analysis the broad macro-environment that affected Pfizer in the pharmaceutical industry. 1. PESTEL framework PESTEL (Appendix I) is classifies into six environmental influences including Political‚ Economic‚ Social & Cultural‚ Technological‚ Environmental and
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Cynthia Bronson Shanae Spencer Peter Wilson Part 1: Industry Analysis The Automobile industry The automotive industry designs‚ develops‚ manufactures‚ markets and sells motor vehicles‚ and is one of the world’s most important economic divisions by profits. This analysis focuses on the industry‚ specifically‚ manufacturers of automobiles. There are five competitors in the StratSim environment: Firm A‚ B‚ C‚ D‚ and E. Industry sales in the most recent year were 4.3 million units‚ with expected
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Music Industry Analysis For most‚ it seems like a pretty bad time to be part of the music industry. Something that the music industry can do to find a way to increase profits would be to find a new way to develop new artists. Everyone is scared that when everyone is getting all these songs for free‚ it is the beginning of the end of the music industry and that the sky is falling. People from the music industry say they are losing money‚ but what really is happening is that when you
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For my process design matrix I chose a financial consulting service and a fitness product that I am familiar with. For my financial services I have a dedicated team that I assign different projects and tasks to. I try to ensure that our service it above average in quality and time frames. To ensure this I keep a continuously updated roster of files and agents that I assign new and specifically tough deals to. If I know of an incoming file I can pre schedule to audit the file and do my research on
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University of Phoenix Material Racial and Ethnic Groups Matrix Complete the matrix below by answering the questions for each group. Race vs. Ethnicity Origins and Past Experiences Challenges in the U.S. American Identity Personal Experiences and Comments Is this an ethnic or racial group and why? Where did this group originate? How did this group become a part of American culture? What challenges has this grouped faced in the U.S.? How is this group portrayed today in American
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FINANCIAL ANALYSIS (HOTEL INDUSTRY) [pic] [pic] [pic] By Donnabelle Pineda and Marge Javillonar Managerial Accounting ADB-MBA Program‚ Batch 10 Submitted to: Prof. Ricardo Palo Date: 4 August 2010 I. Hospitality Industry The hospitality industry is a trillion dollar service sector within the global economy. The industry covers a broad variety of service industries including‚ but not limited to‚ hotels‚ food service‚ casinos‚ and tourism. This
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