ABV- INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT – GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they
Free Information Technology Infrastructure Library Information technology management
services c) To manage the technology used to deliver services d) To monitor the performance of technology and processes 3. What does the term IT operations control refer to? a) Managing the technical and applications management functions b) Overseeing the execution and monitoring of operational activities and events c) A set of tools used to monitor and display the status of the IT infrastructure and applications d) A service desk monitoring the status of the infrastructure when operators are not
Free Information Technology Infrastructure Library Information technology management Service system
of fixing the issues‚ they are required to make necessary changes False 9. Access Management process is subset of the Availability Management process‚ whose objective is to ensure that all those authorized should have access to the documents and information: False 10. Service Operations team is accountable to find CI discrepancies while working on day to day basis False 11. Knowledge Base and Known Error Database is same False ITIL 1. ITIL is compliant to following ISO models: None of the above 2
Premium Information Technology Infrastructure Library Information technology management Knowledge management
OPSI. Applications to reuse‚ reproduce or republish material in this publication should be sent to OPSI‚ Information Policy Team‚ St Clements House‚ 2-16 Colegate‚ Norwich‚ NR3 1BQ‚ Tel No (01603) 621000 Fax No (01603) 723000‚ E-mail: hmsolicensing@cabinet-office.x.gsi.gov.uk ‚ or complete the application form on the OPSI website http://www.opsi.gov.uk/click-use/value-added-licence-information/index.htm OPSI‚ in consultation with Office of Government Commerce (OGC)‚ may then prepare a Value Added
Premium Information Technology Infrastructure Library Management Information technology management
they tripled the number of their operations‚ increasing their total assets to just under US$ 1 billion‚ excluding the assets of five of their six subsidiaries incorporated abroad. They invested in state-of the-art spinning‚ weaving and textile technology that has made them the world’s largest; vertically-integrated polyester curtain producer and will propel them to the forefront of the international home textile industry in the years to come. They acquired the Vestel Group of consumer electronics
Premium Marketing Quality control Television
What is ITIL? Good advice about how to manage IT services Advice on managing projects Advice on the technical requirements for infrastructure Rules for achieving recognized IT standards Explanation: Answer option A is correct. ITIL is a framework of best practice advice based on processes for the management of IT services that provide value to the business. Chapter: Service Management as a Practice Which of these is not a characteristic of a process? Responds to a trigger Delivers
Premium Information Technology Infrastructure Library Management Information technology management
Functions and processes across the lifecycle 12 Service Operation fundamentals 5.12 Facilities and Data Centre Management Service Operation principles 3.1 101 5.14 Improvement of operational activities 17 100 5.13 Information Security Management and Service Operation 6 102 Organizing for Service Operation 105 3.3 Providing service 3.4 Operation staff involvement in Service Design and Service Transition 3.5 Operational Health Communication
Premium Management Information Technology Infrastructure Library Service system
Health Information Technology : Quality Issues Author : Neha Salian Co-author : Malvika Hake Abstract Health IT is the technology that enables patients and providers to support better health and health care by providing targeted information meant to inform‚ educate or generally allow for improved decision making. With health care costs and quality assurance taking central roles in the health care arena‚ increasing attention is being directed towards the potential of health information
Premium Health care Health informatics Electronic health record
[pic]Information and communications technology From Wikipedia‚ the free encyclopedia Jump to: navigation‚ search [pic] [pic] Spending on information and communications technology in 2005 Information and communications technology or information and communication technology‚[1] usually called ICT‚ is often used as an extended synonym for information technology (IT) but is usually a more general term that stresses the role of unified communications and the integration of telecommunications (telephone
Premium Computer network Telephone Broadcasting
Case Summary: Infosys technology is a billion dollar company with over 58000 employees all around the world. Infosys operates in a number of business ventures that range from banking to retail and services provided by the company mainly focuses on end to end IT solutions. The company in 2004‚ established a strong brand equity and began to look for ways to combine its excellent reputations with service by launching a consulting unit. The company did not believe in acquiring existing companies as
Premium Management consulting Information technology