Writing Negative Messages LEARNING OBJECTIVES After studying this chapter‚ you will be able to 1 2 3 4 Apply the three-step writing process to negative messages Explain the differences between the direct and the indirect approaches to negative messages‚ including when it’s appropriate to use each one Identify the risks of using the indirect approach‚ and explain how to avoid such problems Adapt negative messages for internal and external audiences 5 6 7 Explain the importance of maintaining
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of Contents Negative Messages Don’t Have to Mean Conflict A common misconception most people have is that a negative message and a conflict are the same thing. This is not always true. Delivering negative messages is an unavoidable task while conflict can be avoided. Conflict can be a result of a negative message‚ if the message is not conveyed in the appropriate manner. According to Exforsys Inc. “negative messages don’t have to be considered bad. Negative messages‚ if expressed correctly
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the retailers needs. Unfortunately we have received complaints from various retailers that their calls are not returned the same day‚ but usually days later. If retailers email Elaine they seem to get lost in the email conversation since email message from Elaine could have been written clearer‚ making a simple email go back and forth numerous times due to confusion. Furthermore weekly reports are not created with care‚ but seem as if they were thrown together quickly. Although these may not
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Organizing Negative Messages ■ Giving Bad News to Clients and Customers ■ Giving Bad News to Superiors ■ Giving Bad News to Peers and Subordinates CLIENTS AND COSTUMERS The best way to organize a negative message depends on your audience and on the riskiness of the negative information. SYPERIORS Your superior expects you to solve minor problems by yourself. But sometimes‚ solving a problem requires more authority or resources than you have. When you give bad news to a superior‚ also recommend
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no one is at fault. It avoids negative personal expressions (such as "You do not meet our requirements") Continue with a Clear Statement of the Bad News Second‚ use a conditional (if or when) statement to imply that the audience could have received‚ or might someday receive‚ a favorable answer ("When you have more managerial experience‚ you are welcome to reapply"). Such a statement could motivate applicants to improve their qualifications. In a message to a customer or potential customer
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Date: February 8‚ 2013 To: All Employee Staff Re: Monitoring System Dear Mr. XXX: The entire management team and I have been pleased with our company’s production numbers here at Webcor Builders. This has only been possible because of your effort in being a true asset to this company because of your hard work and ability to extensively acquiring new contracts. As you know‚ we notified all employees last month by memo that computer use will be monitored and should be limited to work related
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stop by your office with the required paperwork. I appreciate your effort in writing this letter of recommendation for me during your busy schedule. It will be great to help me achieve my work dream. I will keep your mentoring and it truly had a positive impact in my life and I can never thank you enough. Sincerely‚ XXX
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October 4‚ 2013 Mr. Josh Starowicz President Animatronix Computer Animation 276 Telfair Avenue Toronto‚ ON M3J 3A3 Dear Mr. Starowicz: 8 years ago‚ we repaired the office’s rooftop deck and applied a generous coat of Thompson’s Water Seal when the century old building was owned by Caption Advertising. At that time‚ we also stated that the sealant should be reapplied regularly to ensure stabilization‚ therefore offering Gord McNamara‚ Caption’s president‚ a low-cost annual maintenance
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Persuasive Messages Natascha Scheffel COM/295 June 1‚ 2015 Sandra Norris Part 1: Persuasive Message Dear Sir‚ Apple one production team has come up with a new sleek design for the next Iphone 7. The Iphone 6 has had a remarkable response with our customers this past year and this motivates us to continue improving for all Apple is all about new innovative technology and futuristic growth. Iphone 6 has brought in amazing numbers of sales
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Analysis of Issues One can draw a line between the current situation described in the case and the period of 1997-2001. Two economic meltdowns‚ 1997 Asian financial crisis and 2008-2012 global recession‚ are at the background as the executive chairman of Shanghai Tang Raphael Le Manse has to make decision regarding a creative director position. During the both times‚ Le Masne longed for a change in a creative aspect of Shanghai Tang. In 2001 he was in search for a totally creative direction
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