Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry
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Core Competencies of DGCA A core competency is fundamental knowledge‚ ability‚ or expertise in a specific subject area or skill set. For example‚ an individual who becomes certified as a Microsoft Certified Software Engineer (MCSE) is said to have a core competency in certain Microsoft systems and networks. Companies with specific strengths in the marketplace‚ such as data storage or the development of accounting applications‚ can be said to have a core competency in that area. The core part of
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Competency-Based Employee Training 135 · Time is available to devote to competency identification‚ validation‚ and modeling. · The training content shelf life is of sufficient length to justify the expense of researching and validating the competency model. · The training population is large enough to warrant resource expen- diture. · Decision makers consider it appropriate to focus on
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A Competency is an underlying characteristic of a person which enables him /her to deliver superior performance in a given job‚ role or a situation. Competencies are seen mainly as inputs. They consist of knowledge‚ attitudes and skills that could affect an individual’s ability to perform. Competency Mapping Procedures and Steps * First Step: A job analysis is carried out by asking employees to fill in a questionnaire that asks them to describe what they are doing‚ and what skills‚ attitudes
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Core Competencies South University Online NSG5000 Week 4 Assignment 2 Vicki Rostis September 12‚ 2014 Core Competencies Hamric‚ Hanson‚ O’Grady & Tracy (2014) define competencies as “a broad area of skillful performance.” Competencies include activities implemented by advanced practice nurses while providing direct patient care and the processes‚ knowledge and skills used in all aspects of advanced practice. There are seven core competencies associated with the advanced practice registered
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COMPETENCY MAPPING – A RIGHT CONCEPT TO EMULATE Prepared by A.Madhu Lecturer‚ Department of Management studies Einstein College of Engineering‚ Sir.C.V.Raman‚ Seethaparpanallur Tirunelveli-12 627012 Madhuindia2008@gmail.com T.Rita Rebekah Head‚ Department of English Einstein College of Engineering‚ Sir.C.V.Raman‚ Seethaparpanallur Tirunelveli-12 627012 ritarebekah@gmail.com Dr.R.Mohan
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A competency trap is the false belief that the same practice that led to a past success‚ it will necessary lead to a future one. Even though this term was introduced in management literature‚ "competency trap" is wide in scope and can be applied in different fields such as business‚ military and in the personal. Competency traps derive from excessive specialization‚ "Competency traps represent a tendency to maintain existing and familiar technologies and routines (Levinthal and March 1993)."; and
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Army Leadership Competencies Leadership competencies are groups of related actions that the Army expects leaders to do. The three categories are leads‚ develops‚ and achieves. The Army leader serves to lead others; to develop the environment‚ themselves‚ others and the profession as a whole; and to achieve organizational goals. Core competencies are those groups of actions universal to leaders‚ across cohorts and throughout organizations. They provide a clear and consistent way of conveying
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for competency mapping: A competency mapping model is an organizing framework that lists the competencies required for effective performance in a specific job‚ job family (eg‚ group of related jobs)‚ organization‚ function‚ or process. Individual competencies are organized into competency models to enable people in an organization or profession to understand‚ discuss‚ and apply the competencies to workforce performance. Competency Mapping is a process of identifies key competencies for
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Despite a growing interest of competency among mangers and human resource professionals in recent years‚ the modern competency movement in industrial-organizational psychology actually dates from the mid1950’s and early 1970’s. In that regard‚ John Flanagan’s work (1954) and Dave McClelland’s studies (1970) might be cited as two landmark efforts that originally invented the concept of competency. A Precursor of Competency Modeling : The Work of John Flanagan. A seminal article published
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