A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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effectiveness‚ and if the group becomes too small‚ the company will lose the benefits of economies of scale. There are often very large customers that provide a large portion of a suppliers business. These single customers are sometimes distinctive enough to justify constituting a segment on their own. This variable should be relevant to a substantial group of customers‚ such as parents who have children. * Identifiability and measurability: Is the kids’ market large enough to be identifiable
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ARTICLE TITLE: Customer Relationship Management Can Transform the Small Business Sales Model RELEVANT TOPIC: Researching Customer Needs 1.0 INTRODUCTION In this modern world of science and technologies nowadays‚ companies in Malaysia may no longer be able to survive without prioritising customers. Regardless of the companies’ type‚ they are by no means should put customer as their king. The secret of winning customer heart is by managing relationship with them. Evans and Lindsay (2008) have
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crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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before it had even started. One lawyer on board was already collecting names and addresses for a class-action lawsuit Silvio de Bortoli‚ the general manager of the Cancun resort and a legend thoughout the organization for his ability to safisfy customers‚ got word of the horrendous flight and immediately created and antidote. He took half the staff to the airport‚ where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests files through the gate
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Rajabahadur V. Arcot and Sharada Prahladrao Summary India‚ with a growing economy and an expanding manufacturing industry‚ offers excellent growth opportunities for ERP solution providers‚ especially those with offerings that address the requirements This partnership aims to bring together Defiance’s strengths in enterprise technology services and Epicor’s strengths in enterprise resource planning (ERP) solutions to capture a significant share of the market in the manufacturing‚ retail‚ distribution‚ and
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ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out that he returns within a month so I advised him that is cheaper to buy a return. He din’t buy only the return‚ he was so happy with the
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When thinking about the places that I have stopped doing business and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet
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Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
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