Case A-3 Infosys Technologies Ltd. Question 1 Infosys should consider expanding its operation into other foreign markets and industries. As indicated in the article‚ Infosys gets over 70% of its revenue from the United States and the majority of its big clients (such as Goldman Sachs‚ Visa or JC Penny) come from various industries but all of them are very sensitive to changes in the US economy. In order for Infosys to not only maintain but also increase their sales growth in spite of the
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indicate its industry. Xerox Corporation is an American multinational document management corporation that produces and sells a range of color and black-and-white printers‚ multifunction systems‚ photo copiers‚ digital production printing presses‚ and related consulting services and supplies. Xerox Corporation provides a portfolio of business process and information technology (IT) outsourcing support‚ document technology and solutions. Through the Company’s business process and IT outsourcing it offers
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Knowledge Management from Pearlson & Saunders Definition: The processes necessary to generate‚ capture‚ codify and transfer knowledge across the organisation to achieve competitive advantage. An organisation’s only sustainable competitive advantage lies in what its employees know and how they apply that knowledge to business problems. Knowledge is often more about values and beliefs than about information and logic. Person to person transfer is the best source of knowledge‚ but is impractical
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Knowledge: Knowledge is very distinct from data and information and provides a higher level of meaning about that data and information. * Data are the collection of facts‚ measurements and statistics. * Information is organized or processed data that are timely and accurate. * Knowledge is information that is contextual‚ relevant and actionable. * through reuse. Types of knowledge: There are two types of knowledge * Explicit knowledge * Tacit knowledge
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Technology Management Technology is basically the use science based knowledge to meet a need. Actually this definition perfectly describes the concept of technology as a bridge between science and new products. Technology draws heavily on scientific advances and the understanding gained through research and development. It then leverages this information to improve both the performance and overall usefulness of products‚ systems and services. Technology is one of the most significant forces affecting
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1.0 Executive summary The main purpose of this report is to create an action plan of the implementation of total quality management (TQM) for a large car dealership in a Eastern suburb of Sydney. The report consists of the detail steps of the action plan‚ the reason for each step‚ recommendation‚ and conclusion. The car dealership industry is quite competitive and car purchasing is quite differs from buying daily necessity. A large majority of the customers will take a few months in getting in
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Knowledge management is the process of capturing‚ developing‚ distributing‚ sharing‚ and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge (Cortada‚ 2000). Customer relationship management refers to the strategies that companies use to manage and analyze customer interactions‚ purchase history‚ personal interest‚ buying preference and data throughout the customer lifecycle‚ with the goal
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Technology Implementation Paper Introducing new technology into an organization can be a difficult and time-consuming task. “Enterprises cannot effectively implement technologies such as the Internet‚ Intranets‚ extranets‚ group support systems‚ and knowledge management without drastically changing the way business operates” (Regan & O’Connor‚ 2002). The employees of the organization must accept the new technology to create a smooth transition. Employees are defined by the culture in the
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What is Knowledge Management? Introduction* Generally‚ knowledge is interpreted‚ subjective information within a context‚ which involves understanding and is mostly tacit‚ not explicit. Knowledge can take many forms. It can be in the form of thoughts‚ insights‚ ideas‚ lore‚ lessons learnt‚ practices‚ and experiences undergone to name just a few. The term knowledge management has become common in businesses throughout the world. Despite its increased prevalence‚ there remains a large degree
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Technology in Business‚ a Literature Review Roger Charnock BUSI 610 Liberty University Abstract Technology has transformed the business world of the twenty first century. Business practices are affected in every level whether marketing‚ merchandising or human capital; new innovative technological ideas have improved companies infrastructure and management processes. The purpose of this literature review is to explore the influx of technology into the business sector and to determine how businesses
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