Universidad de La Laguna ING DIRECT; NEW CONCEPT OF BANKING SERVICES INGLÉS EMPRESARIAL 10.12.2012‚ Santa Cruz de Tenerife TABLE OF CONTENTS 1. ING DIRECT3 2. STRATEGY3 3. PRODUCTS4 4. THE HISTORY OF ING4‚5 5. ING DIRECT CAFES5 6. ING IN SOCIETY6 7. ING CHARITES ALL OVER THE WORLD6 8.1. SICK KIDS FOUNDATION6 8.2. RAISING THE ROOF7 8.3. CENTRE FOR SOCIAL INNOVATION7 8.4. IVEY SCHOOL OF BUSINESS7 8.5. CHILDREN’S WISH7
Premium Bank
Week 9 case study ING Direct Question 1: what level of the product hierarchy has ING Direct leveraged and how does this create value for both customers and the shareholders of ING Direct? ING Direct has leveraged the product from basic product to augmented product. Basic product from a bank industry is simply providing bank service through branch or call centre‚ which has meet core need of their target customer. The introduction of virtual Internet banking‚ which has exceeded the customer expect
Premium Marketing Bank Product management
Competitive Analysis‚ ING Direct. Competitor analysis is an assessment of the strengths and weaknesses of current and potential competitors. Porter (1980‚ 1998) argued that most firms do not conduct this type of analysis systematically enough. Instead‚ many enterprises operate on what he calls “informal impressions‚ conjectures‚ and intuition gained through the tidbits of information about competitors every manager continually receives.” ING’s analysis of its competitors was that they were old
Premium Competitor analysis Bank Competition
Case Report ING DIRECT CANADA Role of the Responder: Basil Bell‚ Vice-President Operations‚ ING Direct Canada Executive Summary ING Direct Canada is facing back office capacity problems in handling new and existing accounts because of a successful direct mail campaign by the marketing department. Providing same day processing of new and existing accounts has become challenging for the operations department. This is resulting in cost overruns with increased overtime hours and errors
Premium Time Term Mail
With the advent of new modern era the management of dynamic service organizaions undersatnd the new economics of services‚ frontline workers and customers are the key focus areas to maximize profits in this new service paradigm through human capital investment‚ technological advancement which supports frontline employees‚ advanced recruitment and training process and benefits all together linked with the performane of employee at every level with a vision to get a competitive edge in the market to
Premium Customer Organization Customer service
ING Life Bo Sun CIS 505: Communication Technologies Strayer University Darcel Ford‚ Ph.D. February 11‚ 2013 Difficulties and Risks Associated with Internet Originally‚ Internet was designed for absolute security environment. Therefore‚ the protocols which are consisting of the infrastructure of Internet have no security concerns. This means Internet is easily to be vulnerable. Although major part of security issues are from inside‚ Internet does take
Premium Computer security Firewall Internet
GWALIOR Assignment on SERVICES & VALUE CHAIN SUBMITED BY ABHINAV ANAND LALIT SHARMA PRINCE TYAGI 2013-ITES-001 2013-ITES-013 2013-ITES-018 SERVICES & VALUE CHAIN INTRODUCTION WHAT IS SERVICE? Services are a means of delivering value to customers by facilitating outcomes customer want to achieve‚ without the ownership of specific costs or risks. Outcomes are possible from the performance of tasks and they are limited by a number of constraints. Services enhance performance and
Free Information Technology Infrastructure Library Information technology management
many distinct appropriate and beneficial roles of direct service‚ in addition to its limitations and challenges. Servant leadership
Premium Poverty Family Sociology
The Service-Profit Chain Today by by James L. Heskett‚ W. Earl Sasser‚ Joseph Wheeler Relevance Today The service-profit chain (SPC) is as relevant today as it was when we wrote about it in “Putting the Service-Profit Chain to Work‚” in the March 1994 issue of Harvard Business Review. In fact‚ three of the co-authors of that article have since left the academy to apply SPC principles in the business world. Company Examples Highly successful companies like Bouygues Telecom in France (now
Premium Customer Employment Harvard Business School
to banking industry Industry Analysis Government Policies affecting Banking Company Profile Company overview Branch Structure Financial Structure Functional Areas Products and Services Types of Products and Services Promotion and pricing of products and services Customer Profile Demographic Segmentation Customers’ perception‚ motivation and learning Competitors’ Profile Strength of competitors Weakness of competitors Market share Net Interest
Premium Bank Banking