Fresh Direct Case Study FreshDirect 23–30 Borden Avenue Long Island City‚ New York 11101 U.S.A. Telephone: (718) 928-1000 Fax: (718) 433-0648 Web Address: https://www.freshdirect.com/ Business Type: Online Grocery Private Owned Company Background – History FreshDirect on-line grocery was founded in 1999‚ by Joe Fedele‚ and Jason Ackerman. Started as an on-line option to traditional grocery stores‚ the company specializes in delivering a wide variety of about 5‚000 items. Sales of such
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organisations‚ professional associations and industry training organisations. Direct elements of the Tourism Industry - Those areas of the tourism industry which come into direct contact with tourists * Sales * Accommodation * Transport * Activities * Attractions * Ancillary Services Indirect elements of the Tourism Industry - Often called support sectors. Those parts of the tourism industry which may not come into direct contact with tourists‚ but without the rest of the industry could not
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nationalities worldwide with more than 14.000 employees. However‚ still 37.1% of the nationalities within NH Hotels are Spanish. So for having equal rights and opportunities for everyone‚ more education is needed for providing a better service when there will be professional service offered. | Threats | | | | | * Intense competition | 0.20 | 4.0 | 0.8 | NH Hotels
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Importance of utilizing chain of command The chain of the command defines the relationship of juniors and seniors within navy organization. An effective chain of command is essential for the navy to carry out its mission. Good leadership supports an effective chain of command. The chain of command serves several purposes in the accomplishment of the Navy’s mission. It defines responsibilities and identifies accountability. Properly used‚ it provides direction and smooth communications and
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Supply Chain Structure The adidas Group has outsourced most of its production. We work with more than 1‚200 independent factories from around the world that manufacture our products in 63 countries. The most dominant sourcing locations are: China‚ India‚ Indonesia and Vietnam. Our supply chain is global and multi-layered‚ with many different types of business partners‚ some of who are directly contracted factories‚ and others who are not. In 2011‚ the top five countries per region by number of
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Supply-Chain Management Supply-chain management consists of developing a strategy to organize‚ control‚ and motivate the resources involved in the flow of services and materials within the supply chain. A supply chain strategy‚ an essential aspect of supply chain management‚ seeks to design a firm’s supply chain to meet the competitive priorities of the firm’s operations strategy. 1 Supply Chain Strategy Across the Organization Supply chains must be managed to coordinate the inputs
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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from department store outlets and relying on catalog and online shopping‚ Littlewoods is adopting a different strategy from other leading online and direct mail-order companies‚ such as Lands’ End. Discuss the advantages and disadvantages of Littlewoods’ approach. Both Littlewoods and Lands’ End have a similar business model i.e. they are both direct marketing by mail-order retailers with the internet as an added distribution channel. However‚ Lands’ End is a click-and-mortar retailer in that they
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environment SUPPLY CHAIN MANAGEMENT: A supply chain is the process of moving goods from the customer order through the raw materials stage. All organizations have supply chains of varying degrees‚ depending upon the size of the organization and the type of product manufactured. These networks obtain supplies and components‚ change these materials into finished products and then distribute them to the customer. Managing the chains of events in this process is what is known as supply chain management. Effective
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