Role of CRM in Retail CRM has been defined as a process; as a strategy‚ a philosophy‚ a capability‚ or as a technological tool .However‚ CRM is definitely more than just technology. While technology is a key enabler‚ it is only a means to the end and most authors view CRM as a combination of strategy and information systems focusing company’s attention on customers in order to serve them better (Chan‚ 2005). CRM is considered to unite the potential of relationship marketing strategies and
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Research paper Submitted by: - Jigar Mehta Roll no.21 PGDM-RM 2nd year 2007-2009. Impact of Information Technology in Store Operations Introduction: Retailing is a “technology-intensive" industry. It is a well-known fact that the retail industry always works on razor thin margins and the key to survival lies in optimization of resources both in space and time dimensions as well as maximization of customer satisfaction. Successful retailers today work closely with their vendors to
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Retail Table of Contents Table of Contents 2 Introduction 3 Introduction 3 LIDL Spain 3 Company Statement and operating principles (in summary) 3 1. Understanding the retail marketplace and customer needs and wants 4 1.1 Macro environment 4 1.1.1 Political: 4 1.1.2 Technological: 4 1.1.3 Environmental 4 1.1.4 Legal 4 1.2 Micro environment 5 1.2.1 Competitors 5 1.2.2 Customers 6 1.2.3 SWOT – analysis 6 2. Designing a customer-driven retail strategy
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Risks in Banking |Banking‚ by its nature‚ entails taking a wide array of risks. Banking supervisors need to understand these risks and be satisfied that banks| |are adequately measuring and managing them. The key risks faced by banks are discussed below. | |Credit risk | |The extension of loans is the primary activity of
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of the concept and finally‚ at the business process in which it occurs. The Concept of Category Management: Category management is considered as the new science of retailing for three basic reasons. First‚ it involves a systematic process that has been shown to be robust in various retail situations across the US‚ Europe‚ South Africa‚ Australia and Latin America. Second‚ it emphasizes decision making based on complex analyses of consumer data‚ scanner data and market level syndicated data. Third
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Analysis “Final Research Paper: China’s Retail Market” Presenta: Isaac Calderón Ambriz MATRICULA: 19815 Professor: Eduardo Diaz Tijuana B.C. December 4 2014 Index Introduction………………………………………………………………………..…….3 Research Problem………………………………………………………………….……3 Research Goals …...……………………………………………………………….…….3 Research Questions……………………………………………………………….……..4 Research Design …………………………………………………………………….…..4 Data Collection………………………………………………………………………….4 Retail Trends………………………………………………………………….5 Competition…………………………………………………………………
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MODERN RETAIL FORMATS A Detailed study of the Marketing Mix And the sourcing Strategies of Subhiksha Retail Outlet DISSERTATION SUBMITTED BY: FACULTY GUIDE: RAJAT SINGH MR. SATPAL SINGH MBA-MKT (2010-2012) Roll No. : 291562 ACKNOWLEDGEMENT Completion of any project depends upon the co-operation‚ co-ordination & combined efforts of several resources of knowledge‚ energy & time. Therefore‚ I approach this
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__________________________________________________________________________________ SERVICE SECTOR - CURRENT MARKETTING NATURE INTRODUCTION Services are deed process and performance. Service includes all economic activities whose output is not tangible. The world economy nowadays is increasingly characterized as service economy .As today more than 70% of world economies income and employment is contributed by services sector and p their major contribution to the GDP in developing countries. Service marketing
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The domestic goat (Capra aegagrus hircus) is a subspecies of goat domesticated from the wild goat of southwest Asia and Eastern Europe. The goat is a member of the family Bovidae and is closely related to the sheep as both are in the goat-antelope subfamily Caprinae. There are over 300 distinct breeds of goat.[1] Goats are one of the oldest domesticated species‚ and have been used for their milk‚ meat‚ hair‚ and skins over much of the world.[2] In 2011‚ there were more than 924 million live goats
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COSMA ZONE EXPANSION TO CHINA Submitted To: PROF. MUBASHIR Submitted By: RAMSHA KHALID 10 MAHWISH IJAZ 32 SHAZMIRA AHMAD 40 MBA 1.5 (2ND Semester) 2012-2014 INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF THE PUNJAB WHY GO GLOBAL? Business has to scale up to meet the demands of this global market. The scaling-up process is unavoidable. - Richard Parsons‚ former CEO and Chairman of Time Warner
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