customer service that is offered at Amazon.com. Amazon is a re-tailer that offers products at a responsible price. Amazon has evolved from being an online bookstore and they have become one of the largest e-commerce platforms in the world where customers could find and discover anything they wanted to buy online in a more convenient way. With customer service‚ loyalty‚ and customer retention were the three important aspects of Amazon’s that it offers. Amazon has increased their sales significantly due
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e-commerce company‚ is the largest online retailer in America whose revenues are triple those of its nearest competitor. Amazon serves a worldwide audience and its website is available in English‚ Chinese‚ French‚ German and Japanese. Amazon websites get around 615 million visitors annually because of its strong brand and reliability (http://www.webhostingreport.com/learn/amazon.html). Amazon began as an online bookstore. This gave it the advantage of having more titles than the traditional brick-and-mortar
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a new innovation in the market. From there‚ they were able to produce a refined product called Kindle that has the ability to review and remember more what a person reads follow people of interest and allows one to see their Public notes and manage his books‚ highlights‚ and notes. Question 2 How do you describe the competitive risk in Amazon’s environment as Wal-Mart‚ Barnes and Noble‚ and other retailers strengthen their online offerings? Having the most of the services that Amazon provides
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-Success Story : Flipkart Drives Innovation Through Intelligent use of IT Amod Malviya VP Engineering‚ Flipkart We started streaming metrics on large screens on the engineering floor so that engineers could track performance in real time—unlike most websites that review their performance only once in a week. Executive summary By using a system that allows Flipkart’s engineers to launch multiple versions of its website in real time‚ IT drives a new level of innovation. The Organization: Despite
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Competitive Strategy LB5206 Amazon.com “Live” Case Study Table of Content Table of Content 2 Executive Summary 2 Corporate Culture 3 Industry Analysis through Porter’s Five Forces 5 Competitors for amazon.com 8 SWOT Analysis of Amazon 9 Difficulties faced by Amazon.com 12 Competitive Strategies 12 Recommendations 14 General References 15 Executive Summary Amazon.com is a customer centric company. They put more effort in improving their system to make the experience of customer more comfortable
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Success Story of Amazon Amazon‚ a Fortune 500 company based in Seattle‚ Washington‚ is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995‚ it significantly expanded their product offerings‚ international sites‚ and worldwide network of fulfillment and customer service centers. Today‚ Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. They operate sites in the United Kingdom‚ Germany‚ France‚ Japan‚ Canada‚ and China and maintain over
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geographical presence. The report finds that Amazon’s weakness as an e-retailer arises from the cost of delivery and its reliance on outsourced firms to fulfill its product delivery. To improve the customer experience that Amazon is focused on‚ this report suggests that Amazon enters into a joint venture with delivery companies to have better control over delivery costs and delivery service levels. Amazon.com founded by Jeff Bezos in 1995‚ is the top E-commerce store worldwide in terms of revenue
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1-4. In what ways does Amazon‚ as a company‚ evidence the willingness and ability to collaborate? As we discussed in class‚ collaboration is the activity of two or more people working together to achieve a common goal‚ product‚ or service. Collaboration with competing firm is a critical aspect to Amazon’s business model. In late 2007‚ with the introduction of the Kindle e-reading device According to Science daily‚ Amazon’s collaboration with competing firms such as Apple allows iPad consumers to
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on the Internet Vision To be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online. Values Customer Obsession Innovation Bias for Action Ownership High Hiring Bar Products Books Movie‚ Music and Games Digital Download Kindle Computer And Office Electronics Home and garden Grocery‚ Health and beauty Toys‚ kids and baby Clothing‚ Shoes and jewelry
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cut. Many products and services exist just online‚ major companies have gone online to successfully augment the brick and mortar corporations‚ and the playing field is all the way to edges of cyberspace‚ wherever that is Traditional competitors Amazon has strong competitors like online retailing stores and a large number of physical stores(Books‚ Grocery‚Electronics‚Video games etc). Examples : Barnes & Noble‚ Inc.‚ Wal-Mart.com USA‚ LLC (privately held)‚ Catalog & Mail Order Houses High – As
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