BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed
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Nursing is a profession within the health care sector focused on the care of individuals‚ families‚ and communities so they may attain‚ maintain‚ or recover optimal health and quality of life. Nurses may be differentiated from other health care providers by their approach to patient care‚ training‚ and scope of practice. Nurses practice in a wide diversity of practice areas with a different scope of practice and level of prescriber authority in each. Many nurses provide care within the ordering scope
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About Innovative Widgets. At Innovative Widgets we are the number leading widgets producer in Australia. Established in 1952‚ widgets are used as components for a wide variety of machinery‚ including domestic and industrial machinery. All our widgets are functional‚ well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder
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Kurkure’s Innovative Marketing Strategies Abstract: In 2010‚ Kurkure‚ a snack brand of Frito-Lay in India‚ launched yet another offering in the market‚ the Funjabi Kadhai Masala. Over the years‚ the company had launched various products under this brand and also backed these up with innovative marketing campaigns. Encouraged by the growing popularity of Kurkure among Indian consumers‚ the company also had plans to launch its products in Western countries. Would the product receive the same
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An innovative Teacher I had Mrs. Anderson reputations precede her as one of the most innovative English Language teacher at the Norman Manley High School. I can attest to her innovative skills when I was first introduce to her in fifth form; she exuded English in every manner‚ the suttle tone of her voice in which she spoke‚ with an accent as if she was born in Britain but on the contrary she was a Jamaican. She said to my class on the first day that “She promised she would provide us with the
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Challenges and Opportunities for Improving Geriatric Nursing Care Angelia F. Russell University of Massachusetts Boston Author Note This paper was prepared for Nursing 360‚ Section 06D‚ taught by Professor Peterson. Abstract The geriatric patient population is not only increasing in numbers and longevity‚ but also in the complexity of their health care issues and needs. On the raise as well are the barriers and prejudices with caring for the aging population amongst healthcare providers
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adopted by the Australian Nursing and Midwifery Council (ANMC) in the early 1990s. The ANMC was a peak national and midwifery organisation established in 1992 to develop a national approach to nursing and midwifery regulation. The ANMC worked in conjunction with the state and territory nursing and midwifery authorities (NMRAs) to produce national standards – an integral component of the regulatory framework – to help nurses and midwives deliver safe and competent care. • educated overseas
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Introduction Tele-nursing is the use of telecommunications technology such as videos‚ computers and tele-monitoring technologies to provide nursing care and advice at a distance. This growing technology offers many advantages in the delivery of healthcare information‚ disease monitoring‚ health promotion and disease prevention services‚ as well as nursing diagnosis‚ treatment and education to patient at home from a centralized location. Tele-nursing can be instrumental in helping patients
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Question 1 Innovation is a managed process to apply creative solutions to problems or opportunities to build up or upgrade people’s life. Even a tiny changes or improvement can be considered as innovation because it creates capacity for change. Organizations that innovates able to achieve higher and stronger growth. In order to survive in today’s businesses‚ innovation is needed to help companies or organizations in demanding creative
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requirements and agreed ways of working designed to protect the rights of individuals in end of life care. Caring for patients at the end of life is a challenging task that requires not only the consideration of the patient as a whole but also an understanding of the family‚ social‚ legal‚ economic‚ and institutional circumstances that surround patient care. A legal requirement of end of life care is that the wishes of the individual‚ including whether CPR should be attempted‚ as well as their wishes
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