CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
Premium Value added Customer service Customer
A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees ’ motivation. The working environment also affects both management and other employees ’ motivation‚ which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized
Premium Leadership Management Customer service
Emotional Dissonance and Customer Service: An Exploratory Study Craig C. Julian ABSTRACT. In this paper‚ the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance‚ its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional dissonance is expanded via exploratory research using case studies in order to identify the key issues and the
Premium Marketing Emotion Customer relationship management
long-term customers was becoming a challenge. During a delivery run yesterday‚ driver Joe Stevens had noticed a competitor’s sales manager talking with the general manager of Saver Superstore‚ one of JBI’s largest customers. Then‚ that morning‚ Johnson’s sales manager‚ Marsha Ketchum‚ had mentioned that‚ during her visit with the same general manager on Wednesday‚ he was starting to make some noises about wanting to negotiate a lower price. This could cause a dilemma because this customer had been
Premium Sales Revenue Customer service
Customer Service Policy Mission Statement My customer service mission would be to go above and beyond the customer’s expectations and achieve the highest level of customer satisfaction to maximize the long-term growth and success of the company. We will provide a superior customer service experience and build a corporate culture that is focused on delivering quality customer service to maintain customer loyalty. Customer Retention/Loyalty The importance of customer retention to the organization
Premium Customer service
The Importance of Courteous Customer Service So how do you practise courteous customer service? First‚ determine the needs of your customers. By needs‚ we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room‚ you primarily pay for the room‚ water and electricity or even food. However‚ the best hotels in the world are not renowned only for
Premium Customer service Customer Sales
how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
Premium Customer service Customer Good
Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales‚ buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price‚ not like some other
Premium Customer service Sales Customer
This lets the bidder see where the firm currently stands. For simplicity purposes the widget Company example by Ben McClure will be used to discuss this method. Let’s say operating costs will hold at 65% of revenues over the first three projected years‚ but will increase to 70% in Year 4 and Year 5. The Widget Company paid 30% income tax‚ spent $10 million last year on capital expenditures‚ with depreciation of $3 million‚ giving net investment of
Premium Economics Stock market Finance
Overview of the Pet Industry 2.1 5 Service quality theory 3.0 6 How it applies to the Pet Shop Industry 3.1 8 Customer loyalty theory 4.0 9 How it applies to the Pet Shop Industry 4.1 10 Brief overview of Consumer behaviour Linked to the pet industry 5.0 11 Summary 6.0 12 References 7.0 13 Figures Page No. Figure 1 Service Concept 6 Figure 2 Servqual Method 7
Premium Customer service Customer Research