1. Describe four ways that technology-delivered support services benefit the service desk. Internet‚ e-mail‚ instant messaging and chat services. 2. What role do technologies such as he telephone‚ IM‚ and chat play in delivering support? Customers have the ability to interact with a human being. This gives the customers an option to use when they not to wait for an email response that could take longer. 3. What role does e-mail play in delivering support? Email provides the sending
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tech people who have taken over the Internet to harass their peers. The increase popularity of e-mail‚ text messaging‚ blogging‚ instant messaging‚ and web pages has developed a rise in the vulnerability of people as potential targets. The electronic bullies have the ability to preserve their anonymity by formulation temporary e-mail accounts and pseudonyms in chat rooms‚ instant messaging programs‚ and other Internet venues. The individuals who bully using the cyberspace have the ability to hide
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using social capital and collaboration 2.0 services can bridge the gaps of 1)Distance where everyone can access and contribute equally. 2)asynchronous communication in different world time zones. 3) Synchronous communication that allows video/audio instant messaging‚ and phone conversations. 4) Distributed computing like save information in a cloud computing. 5) Share social calendars to share project in an a schedule. 6)Social bookmarking services like
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U-Mobile user. That is because the U-Mobile were offer the lowest prepaid BIS plan rate at RM34 every two months‚ users can enjoy unlimited BIS services with U-Mobile‚ including access to BlackBerry Messenger (BBM)‚ Facebook‚ Twitter‚ emails and instant messaging at all times without caps‚ limit or additional charges. That’s just RM0.57 per day‚ to stay connected with friends and loved ones without qualms over pricey rates and charges. Most of the teenagers either part of people are like to communicate
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people today‚ feel the need to be open‚ they are pressured to be social and with that comes a lot of talk about each other. Perhaps another reason is that teenagers today don’t "hang out‚" as much as previous generations did‚ but instead use instant messaging and text messages more‚ and frequently they convey what the other person’s feelings are through their words and comments. Being behind a screen takes away insecurities and allows people to feel that they are safe and sound‚ except when you gossip
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SWOT-Analysis of Tencent Holdings Limited Table of cContent 1 Introduction In March 2010 McKinsey published an article dealing with the obsession of the Internet of the Chinese population by concluding the following statement „People in the country’s 60 largest cities spend 70 percent of their leisure time online. Seismic changes in the consumer market are likely as a result.“1 China’s Internet population increased at the end of 2012 to a total number of 564 million
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Networking: Children and Technology In the NY Times Article “Antisocial Networking” by Hilary Stout explains how friendships with teens and pre-teens develop through technology. Today’s teenagers develop their friendships through cell phones‚ text‚ instant messaging‚ and social media instead of face to face time. Technology is also affecting their behavior. It is a major influence in kids these days. Children are often left to sit and play with their IPad‚ watch television on their own‚ and listen to music
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Confidentiality‚ Internet‚ Communication‚ Threat‚ Risks. Introduction Communication is a basic need of human beings and the rapid growth of internet resulted in the evolution of many platforms to communicate at free of cost‚ such as‚ blogs‚ instant messaging‚ webcam chat and social networking sites. Initially the internet has been used for private communication but the rapid growth of social networking has made a paradigm shift and now the border between the private communication and public disclosure
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Introduction The Napster brand has had a varied history. Its initial incarnation was as the first widely used service for ‘free’ peer-to-peer (P2P) music sharing. The record companies mounted a legal challenge to Napster due to lost revenues on music sales which eventually forced it to close. But the Napster brand was purchased and its second incarnation offers a legal music download service in direct competition with Apple’s iTunes. Now‚ internet is very well developed all of the world. Following
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be interested in. Real time updates‚ One of the reasons why micro-blogging services have managed to take off over the last years‚ was their ability to bring the new‚ “real-time” dimension to the social interaction on the Web. Different from instant messaging where users were mostly focused on the two-way-conversations‚ Twitter & Co. delivered many-ways-conversations to the Web. Simple and Usable Forms‚ Web forms are probably the most important design element for social media and networking sites
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