E&S Tucson - November 1999 Benchmarking from A to Z Using Benchmarking to Achieve Improved Process Performance Kay Kendall Director‚ Quality and Six Sigma E&S Tucson - November 1999 Definition from Webster’s Collegiate Dictionary Benchmark (n.) • a mark on a permanent object indicating elevation and serving as a reference in topographical surveys and tidal observations • a point of reference from which measurements may be made • something that serves as a standard by which others may be measured
Premium Management Process management Business process
Course What is Benchmarking? Benchmarking is simply the comparison of one organization’s practices and performance against those of others. It seeks to identify standards‚ or "best practices‚" to apply in measuring and improving performance. Benchmarking is a quality improvement tool that identifies: What you’re doing How you’re doing it How others do it How well you’re doing it in reference to measures What and how to improve Here’s what Benchmarking can do: Management Analysis
Premium Management Best practice Strategic planning
The term groupthink originated in 1952 in Fortune magazine by the author William Whyte. The theory‚ however‚ was not researched or clearly defined until around 1972 by Irving Janis. Whyte acknowledged that groupthink was a definition in progress; Janis picked up and further developed the study many years later. Groupthink is defined as a group’s inability to make correct decisions as a result of the implied need for group cohesion. “Janis provides a series of statements that collectively are
Premium Decision making
hypothesized at the individual level‚ increases in task interdependence and decreases in task visibility and distributive justice were associated with greater occurrence of social loafing. At the group level‚ increased group size and decreased cohesiveness were related to increased levels of social loafing. Of particular interest was the finding that group member perceptions of perceived coworker loafing was associated with reduced social loafing‚ opposite of our predictions. We suggested that this
Premium Sociology Distributive justice Justice
Principles of Management Mgt101 Stefanos papanastasiou Benchmarking: is the process of comparing one’s business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality‚ time and cost. In the process of benchmarking‚ management identifies the best firms in their industry‚ or in another industry where similar processes exist‚ and compare the results and processes of those studied the "targets” to one’s own results and
Premium Management Best practice
friends beside us and present their personal information in front of other classmates. After the ice-breaking activity‚ we are divided into 5 or 6 groups to let us know our classmates in a given time. In the group‚ there is low cohesiveness and effectiveness. As in cohesiveness‚ we are differing by our races‚ skin colors‚ and also languages. Even if we are speaking English which is a universal language‚
Premium Leadership
Benchmarking may have negatives‚ but there are ways to correct them. In a benchmarking study‚ the United Kingdom was surveyed for problems and how benchmarking could be used to remedy these problems. There were difficulties in finding suitable partners‚ resource constraints‚ which included time‚ finance‚ and expertise‚ staff resistance‚ and at least half of the organizations surveyed experienced problems in comparing data (Limited & Massey). Furthermore‚ when the respondents were asked why they
Premium Strategic management Leadership Organizational studies and human resource management
is the extent to which the team members depend on each other for information‚ resources or ideas to accomplish their tasks. The research project should have been ideally a reciprocal interdependent one but initially the lack of communication and cohesiveness among the subgroups made it a pooled-interdependent team as the groups were fairly independent and did not share or coordinate work with each other participating as a team. After the formal leader came‚ he changed this interdependence style to
Premium Leadership Management Sociology
1. Teams in health care settings can enhance performance‚ responsiveness to patients‚ and health care motivation by working intensely with one another to achieve a specific common goal or objective. Teams can help an organization gain a competitive advantage because it can enhance its performance; increase its responsiveness to customers‚ increase innovation‚ and increase employees motivation and satisfaction. You also create synergy which performance gains that results when individuals and departments
Premium Patient Health care Health care provider
Activ. Based Costing Target Cost. Life-Cycle Costing Cost Benchmarking Prof. Dr. P. Weber-Dreßler Stategic Costing.ppt (p. 1) Strategic Costing Strategic Costing Basics Contents Fixed costs Part 1: Basics to strategic costing 1. Traditional costing vs. strategic costing 2. Specifics of strategic costing 3. Tools of strategic costing Activ. Based Costing Target Cost. Life-Cycle Costing Cost Benchmarking Prof. Dr. P. Weber-Dreßler Stategic Costing.ppt (p. 2) Part
Premium Costs Variable cost Management accounting