EBS Business School Universität für Wirtschaft und Recht Case Assignment M.Sc. Services Marketing Spring Term 2015 Key factors that influence customers’ initial Self-Service Technology (SST) trial decision Name: Martin Bartel Submitted to: Prof. Dr. Tomas Falk Submission Date: April 25th‚ 2015 Word count: 800 Services Marketing 2 Technologies have changed the way people around the globe live‚ work and communicate. The progress‚ pace and accessibility of technological developments shaped
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Service Marketing Service Encounter Report Assignment 2 Name: Sun Yi Due day: 19/09/2012 Letter of transmittal Dear CEO As an employee of the hotel‚ I hope this report can help the hotel’s long-term development‚ improve a lot shortcomings and defects of service‚ and improve staff quality‚ service attitude and service level‚ increase the competitiveness of the hotel. In recent years‚ there are more and more competition for hotel‚ peripheral consumption
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REVIEW 1. Service marketing 2. Product 3. Price 4. Place (distribution) 5. Promotion 1 = mixture of general knowledge 2 = all about product 3 = also a mixture but there is a requirement to give examples 4 = services 5 = all about communication. (see and know: communication model and discuss how the model works.) Distribution intensity: INTENSIVE: Coca-Cola‚ milk‚ bread. Distribution through every reasonable outlet in a market. Where the product is available in every possible
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/1471-5201.htm TEACHING CASE York’s Best Ice Cream Company: building a regional brand Jefrey R. Woodall‚ Jay A. Azriel and Gerald Patnode York’s Best Ice Cream Company 153 York College of Pennsylvania‚ York‚ Pennsylvania‚ USA Abstract Purpose – The purpose of this paper is to present a case study about a young entrepreneur who is attempting to build a regional ice cream empire‚ similar
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1.0 Tourism and International Tourism Tourism is the movement of people from one place to another. The tourism product is different from other products as it is produced and consumed simultaneously by the consumer. The buyer has to experience the product and services to know the worthiness of the tourism package. For instance if the tourist is buying a package tour to destination Mauritius‚ the tourist must travel to the country to experience the tourism products and services available there
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Since the birth of flight in 1903‚ air travel has emerged as a crucial means of transportation for people and products; It has been a way to travel faster and better overall. The airline business is a major industry‚ relied upon by millions not only for transportation but also as a way of making a living. In 2001‚ the industry dealt with the effects of another economic downturn‚ as business travel decreased substantially while labor and fuel costs increased. The events 9/11 greatly magnified the
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British Airways‚ a British airline. A service is an object of a transaction that does not entail the transfer of ownership of a tangible commodity. A service is characterised by four characteristics: intangibility‚ incapability of being stored‚ incapability of being transported and variability. Each of the seven marketing Ps ahs its own objectives. However‚ once these are integrated‚ the result is an effective and efficient service‚ which in turn leads to customer satisfaction. Product
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FACULTY OF BUSINESS‚ ECONOMICS AND LAW PG ASSIGNMENT COVERSHEET Assignment Details Module Name and Code Perspective in Tourism Management Assignment Title The Characteristics of an Effective Marketing Mix For Tour Operators Word Count: 3173 Deadline 06 January 2014 Student Details Student Name URN 6245046 Programme MSc Tourism Management Al Araimi Salim Student Declaration To be agreed by Student Please refer to the University of Surrey Regulations for
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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Lessons learnt form video case studies • If business has large market share in Australia (i.e. Michel’s Patisserie)‚ necessary to look internationally for future growth opportunities • Important to properly assess number of different markets • Depending on nature of product‚ it is generally valuable to expand into an
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