Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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A1) Evaluate the quality control program at Polaroid prior to Project Greenlight. Prior to Project Greenlight‚ Polaroid had a plan to shift its quality control efforts from a traditionally QC inspection process to an operator-based quality control process. While it was easy to convince upper management of the cost savings that would be achieved through reduced sampling‚ it was more difficult to prove that Project Greenlight would not give up quality. Following the implementation of Project Greenlight
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AHMADU BELLO UNIVERSITY ZARIA FACULTY OF ADMINISTRATION DEPARTMENT OF PUBLIC ADMINISTRATION PHILOSOPHY AND EPISTEMOLOGY OF PUBLIC ADMINISTRATION AND MANAGEMENT (PADM 901) KUBAI IBRAHIM MICHAEL M.Phil/ADMIN/2O383/2012-2013 THE POLITICS AND ADMINISTRATION DICHOTOMY BEING PAPER PRESENTED AS REQUAREMENT FOR CLASS ASSESSMENT. DR. HAMZA YUSUF SENIOR LECTURER DEPARTMENT OF PUBLIC ADMINISTRATION AHMADU BELLO UNIVERSITY ZARIA. INTRODUCTION The process of public
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Alex Sharpe’s Portfolio Student Assignment 1. Returns and Risk Estimate and compare the returns and variability (i.e. annual standard deviation over the past five years) of Reynolds and Hasbro with that of the S&P 500 Index. Which stock appears to be riskiest? Reynolds appears to be the riskiest stock based on the returns and variability alone currently holding the highest average return out of two at 1.87%. With their higher return rate over the three they also hold the highest standard
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Operations Management BU.680 Fall 2013 Required Text and Learning Materials: Textbook: Managing Business Process Flows: Principles of Operations Management‚ 3/E Authors: Anupindi‚ Chopra‚ Deshmukh‚ Van Mieghem & Zemel‚ ISBN-10: 0136036376 ISBN-13: 9780136036371 Harvard Business School Cases: The following cases must be purchased online “Wriston Manufacturing Corp” Hammond‚ Janice H. Product number:698049-PDF-ENG "Shouldice Hospital Ltd. (Abridged)." Hallowell‚ Roger; Heskett‚
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Through the use of numerical measure‚ the Motion Picture Industry can be analyzed more specifically. Descriptive statistics can assist analyst to measure data in terms of location‚ variability‚ association between two variables‚ as well as using data for exploratory analysis and the shape‚ relative location‚ and the identification of outliers. The data presented offers a look at four data sets including opening gross income‚ total gross income‚ number of theaters‚ and weeks in the top 60 movies
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apparent that packaging processes running at full capacity don’t have sufficient flexibility or leeway to accommodate variability in customer orders. Shifts in variability such as in types of orders‚ partial orders‚ and completion time led to increased variability of delivery time. Enough latitude must be given so that work flow processes can readjust and keep up pace. The variability of delivery time‚ order type‚ and order time has increased without any changes to the process. Another cause may be
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On this first page‚ you will find important information on the examination. Before starting with the examination you should read this information! Examination: Marketing (6012B0238 & 6012B0323) Date and time of the examination: Friday‚ 21 December 2012‚ 9.00h-11.00h Duration examination: 120 minutes You have to identify yourself with the UvA identification card‚your UvA student card‚ passport or driver’s license‚ or any other valid proof of identification for students containing a photograph
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SERVICES MARKETING MIX I am study of the 7 p’s of KOTAK MAHINDRA BANK in related to marketing research. I also study in details 3 p’s of service marketing like people‚ process‚ & physical evidence etc. 1) People 2) Process 3) Physical evidence 4) Product 5) Price 6) Place 7) Promotion 1) PEOPLE: - In the people in the service mix in service organization are people assented organization and
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Week 2 Lesson 3 will discuss the appropriate use of measures of central tendency and variability in describing ungrouped set of data. Topics this Week Organization of Data Measures of Central Tendency Measures of Variability Key Concepts Organization of Data Measures of Central Tendency and Variability The Mean The Median The Mode Skewed Distributions and Measures of Central Tendency Read pages 44-52 of your textbook. Activity 1 With the assigned topic/s to your group‚ find at least one very
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