1). Additionally‚ the walk-in appointment system may increase variability in arrival patterns of patients‚ variability in type and level of services needed‚ variability in service rates‚ and variability in capacity. As a result‚ rendering of services have suffered‚ as have patient satisfaction due to increased wait times. Variability can be reduced by allowing “walk-in appointments” on low volume days and at low census times (e.g. 4pm -6p M-F and
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is palpable and perceptible and concrete‚ there is so much more: the intangible. At times this is presented as luck or fortune‚ and sometimes‚ it shows itself as love. Yasunari Kawabata’s “The White Horse” (1963) is a ravishing run through the intangibility of love‚ and of loss. It is the tale of a man who sits alone‚ pondering and worrying about the life of his son‚ and about the affection he once felt for a girl when he was young. Kawabata offers very little in character description‚ allowing
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night – all these produce an effect of probability on the mind and make us feel the hard earth beneath our feet. Tagore has succeeded in effecting an organic blend between the natural and the supernatural and rousing us up to the sublimity and intangibility of an ethereal terror that enchants rather than repels. All of the characteristics for which Romanticism stands are found in Tagore’s Hungry Stone. Being a supernatural story it is interested in the supernatural and the mysterious. But the
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Air Asia Background AirAsia is one of the award winning and largest low fare airlines in the Asia expanding rapidly since 2001. With a fleet of 72 aircrafts‚ AirAsia flies to over 61 domestic and international destinations with 108 routes‚ and operates over 400 flights daily from hubs located in Malaysia‚ Thailand‚ and Indonesia. Today‚ AirAsia has flown over 55 million guests across the region and continues to create more extensive route network through its associate companies. AirAsia believes
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Toyota is well known for its approach to problem solving and continuous improvement. Articles by practitioners‚ researchers‚ and participants have made the tools and techniques of continuous improvement familiar to every business executive. For example‚ phrases such as andon‚ heijunka‚ and kanban have become part of the day-to-day vocabulary of managers. In an insightful commentary on these tools and techniques‚ Jeffrey Liker writes that Toyota’s success goes beyond these tools and techniques to
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Brinjal or eggplant (Solanum melongena L.) is an important solanaceous crop of sub-tropics and tropics. The name brinjal is popular in Indian subcontinents and is derived from Arabic and Sanskrit whereas the name eggplant has been derived from the shape of the fruit of some varieties‚ which are white and resemble in shape to chicken eggs. It is also called aubergine (French word) in Europe. India is native of Brinjal (Thompson and Kelly‚ 1957). The brinjal is of much importance in the warm areas
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FINANCE 411 – FALL 2010 Professor Abraham I. Brodt ASSIGNMENT 1 DUE DATE: October 15‚ 2010 [Submit a Hard Copy and via Drop Box; Keep a copy ] http://www.globefund.com/ http://www.globefund.com/review/ http://globefunddb.theglobeandmail.com/gishome/plsql/gis.co_search 1. Choose 2 funds from the Globe and Mail 15-Year Mutual fund Review issue [on internet] as follows: 1. fund names start with the same letter as your surname [or as close as possible]
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customer in a service situation. Customer service is something that is done for the customer. (Rissanen‚ 2005‚ 17) 4.2. The main features of customer service There are at least five features that describe customer service. These are: 1. Intangibility Service is not something you can store‚ service happens with the customer each time and each time it can be a bit different. You can’t return service like you can return tangible products. Pricing a service can be difficult or maybe even
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Xpresso Lube’s Service Package • Supporting Facility • Facilitating Goods • Information • Explicit Services • Implicit Services Xpresso Lube’s Distinctive Service Characteristics * Intangibility * Perishability * Heterogeneity * Simultaneity * Customer Participation in the Service Process Xpresso Lube’s Service Classification * Nature of the service act * Relationship with customers * Customization and judgement * Nature of demand and supply * Method
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worth-concerned that the product photos on Taobao are often computerized‚ which indicates limited cognition of customers towards the authentic information of products. Fan (2005) highlights that the consumers might be threatened by the risk of product intangibility in online shopping. For example‚ Brassington and Pettitt (2006‚ as cited in Zhao‚ 2012‚ p.12) mention that “online consumers cannot touch or check the products in front of their faces”. Therefore‚ interests of consumers might be harmed when the
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