I. MARKETING COMMUNICATION 1.1 Background Every organization works with certain objectives and these are to be achieved. To achieve these pre-decided objectives a number of activities are to be performed. The activities may include production‚ marketing‚ human resource‚ finance‚ transportation‚ service‚ research‚ logistics‚ purchase and storage‚ trading‚ assembling‚ distribution and others. These activities are performed and are related to each other so that the objectives can be fulfilled
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the shame and guilt that you are hiding in the inside? McDonalds is striving and pulling forward to fast food domination‚ not in a negative way but in a positive way. The reasons why is because of the variety of choices you can pick from‚ customer satisfaction‚ and you being happy. The first reason why you the people should eat McDonalds is the variety of choices there is. If you really don’t have money on you at the time or there are a lot of friends or family with you‚ you don’t
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| BB11170684 | | 1.0 Research Topic Factors that affect customer satisfaction in the hotel industry. 2.0 Research Background The English word “hotel” derives from the French word hôtel (coming from hôte meaning host). It refers to a townhouse which is any building that is frequented by seeing visitors. A hotel is an establishment which provides lodging for a paid short term basis. Kotler (1996) defined customer satisfaction as “the level of a person’s felt state resulting from comparing
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Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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weaknesses of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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Marketing Communications Theory: Marketing communications is an audience centred activity which attempts to encourage engagements between participants and provoke conversations. The primary role of marketing communications is to engage audiences. Marketing Communications mix: 1. Tools: advertising‚ sales promotion‚ PR‚ direct marketing‚ personal selling and sponsorship. 2. Messages: informative and/or emotional 3. Media: traditional and digital ... and target audience in between
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Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises
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EUROPEAN BUSINESS JOURNAL An integrated approach to strategy innovation Richard Schoenberg There have been some striking examples of strategy innovation in recent years – consider companies such as easyJet‚ Direct Line Insurance or the retailer Zara – and a growing body of academic literature has emerged on the topic. This article attempts to distil a number of the major insights offered to date‚ with the aim of providing executives with an integrated approach to strategy innovation. It includes techniques
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Communication Strategies BU 204: The Digital Firm and Business Communications 11 November 2012 Technology is something we all use every day. It could be your cell phone‚ laptop‚ tablet‚ or anything else you prefer. Sadly to say‚ we also become dependent on these different types of technology. If you have dealt with technology enough in your lifetime‚ you know that it will fail you at some point in time. It is always at the
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