customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Question #2: Are good intentions a necessary component of moral action? How? Why/Why not? By: Student No: #201347697 According to Aquinas‚ moral action is determined by three components: the object of action‚ the intention of the subject and circumstance or situation (Curran & McCormick p; 221). Good intentions are purposes or goals‚ something a person means to do that is right. According to Kantian ethics‚ good intentions have the most value and are the necessary component for moral
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Definitions Trevor Taylor (1979) defines International Relations as "a discipline‚ which tries to explain political activities across state boundaries". According to Ola‚ Joseph (1999)‚ "International relations are the study of all forms of interactions that exist between members of separate entities or nations within the international system". Seymon Brown (1988) thus defines international relations as "the investigating and study of patterns of action and “reactions amongsovereign states as
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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What Is Power & Authority in Industrial Relations? X Power and authority are the same in industrial relations as they are anywhere else. The basic concept of industrial relations involves the interaction between management and labor‚ as well as ownership and management. Authority and power are at the center of this field‚ which examines industry‚ as the main productive mechanism of a nation‚ and the method by which millions make a living. The way that power and authority are used in the workplace
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Industrial Relations: Ideological Perspectives By Femi Aborisade Centre for Labour Studies & The Polytechnic‚ Ibadan aborisadefemi@gmail.com INTRODUCTION This paper identifies the key theories in industrial relations and draws out their implications on the concern for achieving ‘basic needs for all’. The following theories are examined: the political theories of Unitarism and Pluralism; the economistic theory; the democratic and political theory; the moral and ethical theory‚ and the
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References: Website – Web document 1. Industrial Relationship. SHRM website (2013) Title of web document – Employee relations. Available from - URL. [http://www.shrm.org/hrdisciplines/employeerelations/Pages/default.aspx] Wikis 1. Wikipedia (2013) Industrial Relations [Industrial Relations]. Available from - URL. [http://en.wikipedia.org/wiki/Industrial_relations] 23
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Employee relations may be defined as those policies and practices which are concerned with the management and regulation of relationships between the organisation‚ the individual staff member‚ and groups of staff within the working environment. The objective of the policies and practices are to create • An effective mechanism for communication and participation • A safe and secure work environment • Commitment for the employer and motivation for the employees Employment relationships are built
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Professor: Blake Escudier Assignment 6: Public Relations Magida Taracena Andonie 02/016/2015 Public relations is “the profession or practice of creating and maintaining goodwill of an organization’s various publics (customers‚ employees‚ investors‚ suppliers‚ etc.)‚ usually through publicity and other nonpaid forms of communication” (Business Dictionary). Now a day almost every business counts with a public relations department. Public relations not only keep the business image but also
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Work within a legal and ethical framework CHCCS4100C Assessment 2 Case Study Report Due date: 8th April‚ 2013 18701 Certificate IV in Community Services 2013 Samuel Waldock Student number: 367816562 Question 1: Identify the important laws and legal requirements that a community service worker needs to be aware of when working with clients in this scenario/situation. Briefly explain why they are important. EDUCATION ACT NSW 1990 Section 21B – Compulsory school
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