International Journal of Hospitality Management 29 (2010) 609–619 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational
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Public sector has an influence in tourism business. To begin with‚ it is essential to outline the main policy instruments used by governments in order to manage tourism. Youell (1998‚ pp 44-46) states‚ that: "public bodies influence tourism sector either directly‚ through ministry with responsibility for tourism and the NTO‚ which include: provision of infrastructure‚ information services and creation of tourist attractions and facilities. Or‚ indirectly‚ through foreign policies and legal controls
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TOURISM INDUSTRY IN MALAYSIA : THE EXPERIENCE AND THECHALLENGERobiah Hj. Suratman Department of Land Administration and DevelopmentFaculty Geoinformation and Real EstateUniversity Technology of Malaysia‚ Skudai Johor MALAYSIA. Introduction Tourism has become one of the world¶s largest and fastest growing industries. Thetourism industry is globally a rapid growing industry and contributes to the economicenhancement as well as generates employment opportunities‚ apart from contributes to thedevelopment
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1. ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Due to the advancement in technology‚ the fierce competition and also due to the complexity of the hospitality and tourism markets‚ organizations from all over the world now depend almost on the use of ICT to plan‚ manage and market their services. There was a time when organizations would depend on using effective BPOs also known as call-centres to reach
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------------------------------------------------- PRICE of Marketing Marketing is a continuous sequential process through which management in the hospitality industry Plans‚ Researches‚ Implements‚ Controls‚ and Evaluates activities designed to satisfy customer needs and wants. P - Planning R - Research I - Implementation C – Control E – Evaluate ------------------------------------------------- Evolution of Marketing Eras VS Marketing
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What is the level of customer satisfaction of Mcdonalds in terms of: A. Appreciation factor 2.1a. taste 2.2a. presentation 2.3a. aroma B. Customer satisfaction 2.1b. price 3. Is there significant differences? 3.1 between male and female respondents in terms of appreciation factor and customer satisfaction. 3.2 among age groups (teenagers 15-19‚ young adults 20-29‚ adults 30 onwards) in terms of appreciation factor and customer satisfaction. III. INTRODUCTION
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History of Aviation in the BC Forest Service A pictorial account for the BCFS Centennial August 2011 Part 1 : Transport‚ Supply‚ Reconnaissance 1 This is a brief pictorial account of the history of fixed wing flying in the roles of transport‚ supply‚ reconnaissance‚ patrol and inventory with the British Columbia Forest Service. The Early Years By now‚ many of us have heard about or seen the results of the BC Forest Branch’s first foray into the world of aircraft. A contract was
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Cloud Computing in The Hotel Industry Enterprise Information Management Systems September 15‚ 2010 Cloud Computing in The Hotel Industry Problem Statement Is the hotel industry ready to move forward with technology and use cloud computing to run its operations? The emergence of cloud computing and reliable networks has led to an opportunity to dramatically alter the cost/performance landscape for the hospitality industry through the sharing
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INTRODUCTION Malaysia has long been one of the world’s best kept tourism secrets. It is an ideal tourism destination in so many different respects as it offers a wide range of diverse attraction to suit all tastes and most importantly‚ at relatively affordable prices. Figure 1: Map of Malaysia Lying just north of the equator‚ Malaysia is located at the south of Cambodia and Vietnam and north of Singapore and Indonesia. More than one thousand islands are part of Malaysia with some 38 designated
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- The Bahamas tourism industry is not only a valuable contributor to the economy of the Bahamas‚ but a significant contributor to employment sector of the Bahamas as well. The tourism industry contributes over 3.5 million dollars to the economy annually and employs more than 50‚000 people. Developing a strong and sustainable tourism industry will ensure growth in employment. A ten year tourism plan will help to protect the jobs of the 50‚000 Bahamians who are directly and indirectly employed
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