STEP Civil Service Orientation Project Sample Question Paper for IAS Prelims CSAT‚ Set ‐ 2 2012 w w w . s k s s f s t e p . b l o g s p o t . i n Page 1 Q.1. An equilateral triangular plate is to be cut in to n number of identical small equilateral triangular plates. Which of the following can be possible value of n? (a) 196 (b) 216 (c) 256 (d) 296 Q.2. Find the area of the sector covered by the hour hand after it has moved through 3 hours and the length of the hour hand is 7cm. (a) 1. 77 sq.cm
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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of age. This makes this period in a person ’s life the longest. Seniors come from different cultures and different backgrounds and many have different needs. There are three different categories of seniors; the young‚ the old‚ and the very‚ very old. Each type of senior have different needs and wants. There is a company out there that provides free information and referrals to seniors and their family about different community and government services that are provided for seniors. This company is
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Management‚ 17 (4)‚ 460–471. Alptekinoglu‚ A. and Tang‚ C.S.‚ 2005. A model for analyzing multi-channel distribution systems. Amini‚ M.‚ Retzlaff-Roberts‚ D.‚ and Bienstock‚ C.‚ 2005. Designing a reverse logistics operation for short cycle time repair services Asiedu‚ Y. and Gu‚ P.‚ 1998. Product life cycle cost analysis of the art review. International Journal of Production Research‚ 36 (4)‚ 883–908. Autry‚ C.W.‚ Daugherty‚ P.J.‚ and Richey‚ R.G.‚ 2001. The challenge of reverse logistics in catalog retailing
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BUSM4176 Introduction to Management Topic 8 Skills and services Structure • Flexible firms • Knowledge work • Service work • Neo-Taylorism • Emotional labour School of Management The revolt against Taylorism • Social science critique of Taylorism • A new workplace and a new worker? – A post-industrial‚ information or knowledge economy? – A service rather than a knowledge economy? – The changing character of labour: hand‚ heart or head? School of Management Flexible
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Assessment #1: Part B Prepare a staff manual a. Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer
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QUESTION 2 SERVICES QUALITY BENCHMARING Telecommunication Industries In Malaysia Overview The telecommunications industry in Malaysia has experienced significant growth in recent years. Currently there are three major popular company that operates in Malaysia other than Telekom Malaysia such as Maxis‚ Celcom and Digi. Payne (1994) States that Service Quality Benchmarking follows five stage process. Step 1: Define the competitive Area Define the competitive arena that is with whom we
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INTRODUCTION Service tax is a tax on Services. Service tax is not a tax on profession / trade but it is a tax on the service provided in exercise of the profession / trade. It is leviable only if there is provision of service. SALE V/S SERVICE Service is different from sale. The fact that some goods have been used in the course of providing service’ doesn’t make that transaction a sale. The nature of the transaction depends on the intention of the parties. If the parties intended to enter into
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Effects on Same Sex School Does anyone think about what is same sex school? Why any students want to go there? Both single sex school and co-ed school have advantages and disadvantages. If we were parents‚ we would think that which school is better to let children go. Some of them do not care about the issue‚ but it may happen some problems to their children. In other word‚ if parents think about it carefully‚ their children will be successful. Going to same sex schools have had several positive
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