FINA0501 OVERVIEW OF THE INDIAN BANKING SECTOR Chan Yuen On Alice | 2010070314 Contents 1 2 3 Introduction History Mundell’s Holy Trinity 3.1 3.2 3.3 4 5 Floating Exchange Rate Free Capital Flow Limited Independence of Monetary Policy 3 3 4 4 4 4 4 5 5 5 6 Distinctive Characteristics Financial Structure 5.1 Central bank — Reserve Bank of India (RBI) 5.1.1 Background 5.1.2 Function and Roles 5.2 Commercial Banks 5.2.1 5.2.2 5.2.3 5.3 Public Sector Banks Private Banks Foreign Banks
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understand how a bank can achieve differentiation based on a marketing approach. Two research questions will respectively examine the three additional P’s of the marketing mix (People‚ Presentation or Physical Evidence and Process) and the Customer Relationship Management as possible differentiators. To fulfill the purpose‚ we introduce an extended model of the CRM concept‚ including the three additional P’s. After an analysis‚ it is concluded that the extended model of the CRM concept is actually used
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Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Learning Objectives 1. 2. 3. 4. 5. How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning‚ production‚ and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? What are the challenges posed by enterprise applications? How are enterprise applications used in platforms for
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keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. ! a) Explain in your own words‚ how customer relationship management is proving to be a successful tool for organisations to retain and attract new customers. b) Suggest different ideas that Rajat can use to keep the customers happy in his chain of restaurants. (Total : 718 + 752 = 1470 words) 1a. Delighting the Customer Building relationships with customers has become
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Responsibility in Indian Banking Sector A Case Study on Corporate Social Responsibility in Indian Banking Sector Acknowledgement I would like to thank Mr. S.C Bihari‚ Professor Banking Management for giving me the opportunity to work on the case and for increasing the knowledge base in the area of banking sector. I am also thankful to sir
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MARKETING IN BANKING SECTOR AND RECENT PERCEPTIONS IN MARKETING THOUGHTS OF SERVICES MARKETING IN BANKING Marketing approach in banking sector had taken significance after 1950 in western countries and then after 1980 in Turkey. New banking perceptiveness oriented toward market had influenced banks to create new market. Banks had started to perform marketing and planning techniques in banking in order to be able to offer their new services efficiently. Marketing scope in banking sector should be considered
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IN INDIAN BANKING 4.1 GROWTH OF BANKING SYSTEM IN INDIA : In order to understand present make up of banking sector in India and its past progress‚ it will be fitness of things to look at its development in a somewhat longer historical perspective. The past four decades and particularly the last two decades witnessed cataclysmic change in the face of commercial banking all over the world. Indian banking system has also followed the same trend. In over five decades since dependence‚ banking system in
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Behaviour & Information Technology Vol. 28‚ No. 4‚ July–August 2009‚ 373–387 Modelling electronic customer relationship management success: functional and temporal considerations M. Khalifaa* and K.N. Shenb a Information Systems Department‚ City University of Hong Kong‚ 83 Tat Chee Avenue‚ Kowloon‚ Hong Kong; bDepartment of Management Information Systems‚ Abu Dhabi University‚ PO Box 59911‚ Abu Dhabi‚ United Arab Emirates (Received 23 November 2006; final version received 26 January 2008)
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institutions‚ the pricing of credits and deposits‚ foreign exchange management‚ the sectoral matrix of credits and deposits‚ and banks’ branch networking‚ among others. The restructuring policy of SAP‚ also‚ brought deregulations in the Nigerian banking system which encouraged many new banks to enter into the Nigerian banking industry‚ the results of which were shown in intense competition within and without the Nigerian banking industry. This increased competition resulted in banks seeking for clients
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* Airline Customer Relationship Management Tool INDEX 1. Introduction 2. System Analysis a. Existing System b. proposed System 3. Feasibility Report a. Technical Feasibility b. Operational Feasibility c. Economical Feasibility 4. System Requirement Specification Document a. Overview b. Modules Description c. Process Flow d. SDLC Methodology e. Software Requirements f. Hardware Requirements 5. System Design a. DFD b. E-R diagram c. UML d. Data Dictionary 6.
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