TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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Analysing the internal environment 1. Does the organisation have the human‚ informational‚ financial and supply resources appropriate for marketing? 2. What do trends in marketing results and organisational performance suggest about the effectiveness of previous plans and the content of future plans? 3. What goods and services are currently offered and how do they contribute to turnover and profits? 4. How do the organisation’s offerings provide value to customers – and is this value competitively
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Emirates Airlines is one of the major airlines that based in Dubai‚ United Arab Emirates. It is a branch of the Emirates Group‚ which is owned by the government of Dubai’s Investment Corporation of Dubai. Emirates Airlines has launched operations with two aircrafts in 1985. Currently‚ Emirates Airlines fly over to 100 destinations in sixty countries with a fleet of 137 aircrafts. Each week‚ almost seven hundred flights depart from Dubai on their way to their destinations on six continents. Furthermore
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IndiGo Airlines – A Case study in International Business Strategy The right thing to do is also the smart thing to do The success of Indigo is a mix of a clear brand promise of "on time" and supported with slick branding and signage‚ smart technology support and a passionate and young work force who multi-task. About Indigo IndiGo is India’s largest airline with a market share of 29.5 per cent as of June‚2013 as well as the country’s largest low fare carrier. IndiGo is the fastest growing
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The human resource department of any airline is the backbone of the organization. The employees in this department are responsible for multiple tasks. These tasks can range anywhere from hiring and firing employees to developing a training system for all airline pilots to go through. Working in the aviation industry has shown me many ways in which having a human resource department is vital to an organization’s success. The human resource department knows everything there is to know about how
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SWOT is an situational analysis and it can divide into two factors‚ internal and external. Internal factors include strengths and weaknesses .On the other hands‚ external factors include opportunities and treats. Internal factors means that it can controlled by the company .External factors means that it can’t controlled by the company. SWOT is an situational analysis and it can divide into two factors‚ internal and external. Internal factors include strengths and weaknesses .On the other hands
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Internal and External analysis of Starbuck Internal Analysis The internal analysis is used as a framework to help develop its overall corporate‚ marketing or product strategies and how the resources assist to survive in this competitive market. 1.Resources and Competencies (R&C) Threshold R&C Tangible – 19.767 stores in 62 countries with182‚000 employees ‚ Hi-tech coffee machines and equipment‚ $ 14.9bn net-revenue(Starbuck Annual Report-2013) Intangible – Techniques to brew coffee‚ Build
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EXECUTIVE SUMMARY Spirit Airlines (SAVE) is an ultra low-cost‚ low-fare based in Fort Lauderdale‚ Florida that provides affordable travel opportunities. The IPO for Sprit airlines was offered on June 11th‚ 2011. The price of the stock at the IPO date was of $12.00. According to NASDAQ.com‚ the money that was raised on the IPO was $187.2 million dollars‚ with 5 million dollars in expenses. After the underwriting cost eliminated they approximately raised171.0 million. After the IPO sale
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Phoenix‚ California‚ Hawaii‚ and Savannah GA. Allegiant Airlines offers low prices travel packages. These packages include air‚ rental car and hotels. Allegiant was founded in 1997 in Fresno‚ California. In 1999‚ the company flew passengers between Fresno and Las Vegas utilizing a DC-9 aircraft. In December 2000‚ Allegiant filed for bankruptcy and Maurice J. Gallagher Jr. obtained control of the company. In June 2001‚ Gallagher reorganized the airline to a low cost model. He moved the company to moved
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Effective internal communications is essential to the success of a company and the accomplishment of its mission and strategic objectives. The best companies ensure that internal communication channels flow from the highest to the lowest levels of the organization. As a result‚ employees are familiar with the mission‚ vision‚ and strategic objectives of the company and have a solid understanding of how their individual jobs contribute to overall success. While the importance of internal communications
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