monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Target audience: 10 marks The target audience should be described using multiple segmentation variables. CUSTOMER DIVERSITY AirAsia’s main customers are still those who could not previously afford to fly‚ but its passenger profile is changing as it adds destinations and increases brand awareness. "The economically disadvantaged are there‚ and the main market is still the mass market -that will never change -but we are reaching markets that we never dreamt of‚" says Fernandes. "Goldman Sachs executives
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I. INTERNAL ENVIRONMENT: ORGANIZATIONAL ANALYSIS Corporate Structure. Mercedes-Benz corporate structure is representing eleven different departments‚ with an average of four core practice areas in each. Let’s start the discussion of the corporate structure by considering Corporate Communications Department. This department works on cultivating a positive news-media image and manages internal communications to retails. . Whenever Mercedes-Benz owners are in need of answers on their questions
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Board for the company′s operations. It sets targets and formulates strategies for achieving these targets. AT A GLANCE | Founded | March 1834 | Incorporated | September 1968 | Listed in the Philippine Stock Exchange | November 1976 | Shareholder Information(as of September 30‚ 2012) Number of shareholders Percentage holding 1 to 1‚000 shares Foreign ownership(common‚ preferred A‚B&voting) Mitsubishi Corporation | 7‚253 88.12% 29.63% 10.63% | |
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The case in discussion is about the Kikkoman Corporation of Japan. They are the oldest and most recognized producers of soy sauce in Japan. The company’s vision statement is that of contributing to the exchange of cultures through similar tastes and flavors. This case deals with the issues of the soy sauce industry and the challenges that the Kikkoman corporation faced keeping up with the globalization of the market for soy sauce. Their market share has always been strong in the industry‚ yet
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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name‚ packaging‚ and color. The aesthetics of the Target brand is something that is very important to the corporation. When Target first started carrying their own brand‚ they decided to use the target as a logo on all their products. They decided to move away from this because it put the Target brand at risk of being overshadowed by the national brand equivalent. They also wanted to live up to their slogan: “Expect more‚ pay less”. The corporation believed it was living up to the “pay less” part
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40 million (2009) | Total assets | US$ 13.572 billion (2009) | Total equity | US$ 2.717 billion (2009) | Employees | 10‚000 (2009)Purpose work for the healthcare | Website | AmerisourceBergen.com | AmerisourceBergen Corporation is a Chesterbrook‚ Pennsylvania based drug wholesale company that was formed by the merger of Bergen Brunswig and AmeriSource in 2001. They provide drug distribution and related services designed to reduce costs and improve patient outcomes‚ distribute
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Written Analysis and Communication Situation Analysis based on “The Madison Corporation” Case Study. Submitted By – Akhil Chopra (B20127673) The Madison Corporation: The Madison Corporation‚ producers of electric clocks have been in the market for more than 28 years .i.e. before the year 1932. They have 40 models in line for production. Out of these 40 models there is one model # 329. Model #329 was introduced in September‚ 1959 and soon became a quick
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I. Abstract The SWOT (Strengths‚ Weaknesses‚ Opportunities‚ and Threats) analysis has been a useful basic frame work for strategic planning and organizational performance management. This study will discuss the two internal components of SWOT analysis method; the Strengths and Weaknesses. The study will focus on using the traditional SWOT analysis method to conduct an internal analysis for an IT System Integrator company operating in Egypt. A brief about the Information Technology (IT) market
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